Resolved after 5 days 20 hours, affecting Websites and Email and 1 more, on March 11, 2025.
Our Christchurch-based virtual infrastructure continues to remain both stable and operational. Engineers will continue monitoring the situation closely.
Affected components
Update timeline
- investigating Mar 11, 2025, 03:54 AM UTC
We experienced an issue with our virtual infrastructure in Christchurch around 3:52pm today. Services have been recovered with small downtime and engineers are working to determine the root cause.
- investigating Mar 11, 2025, 04:37 AM UTC
Engineers are still investigating this ongoing issue and will update accordingly
- investigating Mar 11, 2025, 04:38 AM UTC
We are continuing to investigate this issue.
- investigating Mar 11, 2025, 05:41 AM UTC
Voyager and 1st Domains (Plesk) services are also experiencing intermittent issues. Engineers and the virtual infrastructure vendor are working on the issue.
- investigating Mar 11, 2025, 06:59 AM UTC
We are still experiencing some issues and sincerely apologize for any inconvenience this may be causing. We will continue to provide updates as we and our venders work to resolve the issues.
- investigating Mar 11, 2025, 07:22 PM UTC
Our continued apologies and thanks for people’s time and patience. The majority of issues have since subsided and we continue work to restore full platform functionality and stability with our upstream vendor.
- investigating Mar 11, 2025, 11:31 PM UTC
Currently the majority of our platform is in an operational state and continues to remain stable, we will continue to monitor the situation. For the small amount of services that remain to be un-operational, we are actively working on restoring. The services that do have a partial outage include some Web Hosting services and the Voyager client portal (hosting.voyager.nz).
- identified Mar 12, 2025, 09:12 AM UTC
Our Christchurch-based virtual infrastructure remains in a stable, operational state. Since our last update, we have resolved the remaining issues impacting some web hosting customers and the Voyager Hosting Client Portal (https://hosting.voyager.nz). All services are now operational. However, we continue to work with our upstream vendor to finalise some fixes to backend components.
- monitoring Mar 12, 2025, 11:38 PM UTC
Our Christchurch-based virtual infrastructure continues to remain both stable and operational. Engineers will continue monitoring the situation closely.
- resolved Mar 17, 2025, 12:06 AM UTC
This incident has been resolved.
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