Resolved after 5 days 5 hours, affecting DSL Broadband and Fibre Broadband, on October 22, 2025.
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
Affected components
Update timeline
- identified Oct 22, 2025, 07:47 PM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We are currently tracking power outages affecting customers in the upper South Island. Issue has been tracked to an issue with power delivery to Network Tasman and Marlborough Lines from Transpower. Transpower are posting updates to their Facebook page.
- identified Oct 28, 2025, 01:09 AM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
- resolved Oct 28, 2025, 01:10 AM UTC
This incident has been resolved.
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