Voyager Internet incident
Broadband Connectivity Problems for X Gen (LIT) Networks Customers
Resolved after 2 hours 3 minutes, affecting Fibre Broadband, on June 27, 2025.
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
Affected components
Update timeline
- investigating Jun 27, 2025, 03:04 AM UTC
We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: Some users will be Unable to connect to Internet In Auckland region using Xgen (LIT) networks services .
- identified Jun 27, 2025, 03:17 AM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: Some broadband services are currently affected due to power outages in the area caused by severe weather. Our team is actively monitoring the situation and will continue to provide updates as more information becomes available.
- identified Jun 27, 2025, 05:07 AM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
- resolved Jun 27, 2025, 05:08 AM UTC
This incident has been resolved.
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