Resolved after 11 hours 12 minutes, affecting Fibre Broadband, on August 17, 2025.
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
Affected components
Update timeline
- identified Aug 17, 2025, 09:38 PM UTC
Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Some customers in the Tauranga area will be experiencing a loss of fibre connection due to a fibre strike on a Local Fibre Company network. Recommended user actions: The LFC has been on-site since 1am, please monitor our status page for updates. - https://voyager.nz/support/service-status
- identified Aug 17, 2025, 10:14 PM UTC
The Local Fibre Company is reporting that services are beginning to be restored. Expected full restoration time is late this afternoon.
- identified Aug 18, 2025, 04:59 AM UTC
The Local Fibre Company field teams are continuing to work on site and services are gradually being restored.
- identified Aug 18, 2025, 08:49 AM UTC
The Local Fibre Company has advised that this outage is now fully resolved.
- identified Aug 18, 2025, 08:50 AM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
- resolved Aug 18, 2025, 08:51 AM UTC
This incident has been resolved.
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