Voyager Internet incident
Unable to access Advanced Reporting UI and Connect softphones
Resolved after 4 hours 3 minutes, affecting Voice Platform, on August 23, 2025.
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
Affected components
Update timeline
- investigating Aug 23, 2025, 04:02 AM UTC
Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers will be unable to log into Advanced Reporting and Connect softphones. Recommended user actions: No workaround as of yet.
- investigating Aug 23, 2025, 08:04 AM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
- resolved Aug 23, 2025, 08:05 AM UTC
This incident has been resolved.
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