Resolved after 4 days 18 hours, affecting Fibre Broadband, on July 2, 2025.
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
Affected components
Update timeline
- identified Jul 02, 2025, 03:35 AM UTC
Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Some customers in the Canterbury Region have no Broadband services. Enable is aware and are actively working on a resolution. Recommended user actions: If you’re affected, please contact us so we can log a fault with Enable on your behalf.
- monitoring Jul 02, 2025, 08:37 PM UTC
The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: Some customers in the Canterbury Region have no Broadband services. Enable is aware and are actively working on a resolution. Recommended user actions: If you’re affected, please contact us so we can log a fault with Enable on your behalf.
- monitoring Jul 02, 2025, 09:11 PM UTC
Some services have now been fully restored. Enable is continuing to work on a solution to restore the remaining services as quickly as possible. We appreciate your patience and will provide further updates as they become available.
- monitoring Jul 06, 2025, 10:09 PM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
- resolved Jul 06, 2025, 10:10 PM UTC
This incident has been resolved.
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