Voyager Internet incident

External DNS Issue Affecting Customers

Resolved after 23 minutes, affecting Domains, on May 12, 2025.

monitoring May 12, 2025, 10:53 PM UTC

We are currently aware of an issue with an external DNS provider that is impacting multiple Internet Service Providers in New Zealand. This issue is affecting DNS resolution, leading to issues accessing services that rely on their DNS. Our team is actively monitoring the situation waiting for the issue to be resolved. We apologise for any inconvenience this may cause and appreciate your patience. Thank you for your understanding.

Started
May 12, 2025, 10:53 PM UTC
Resolved
May 12, 2025, 11:17 PM UTC
Duration
23m
Detected by Pingoru
May 12, 2025, 10:53 PM UTC

Affected components

Domains

Update timeline

  1. monitoring May 12, 2025, 10:53 PM UTC

    We are currently aware of an issue with an external DNS provider that is impacting multiple Internet Service Providers in New Zealand. This issue is affecting DNS resolution, leading to issues accessing services that rely on their DNS. Our team is actively monitoring the situation waiting for the issue to be resolved. We apologise for any inconvenience this may cause and appreciate your patience. Thank you for your understanding.

  2. resolved May 12, 2025, 11:17 PM UTC

    This incident has been resolved.

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