Voyager Internet incident
Unplanned Outage - Broadband authentication down
Resolved after 21 hours 26 minutes, affecting DSL Broadband and Fibre Broadband, on August 5, 2025.
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
Affected components
Update timeline
- investigating Aug 05, 2025, 02:29 AM UTC
We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: We are currently experiencing an outage on our radius authentication platform which is affecting broadband PPPoE and IPoE users. We are actively investigating the root cause of this issue. No ETA for resolution at this stage.
- investigating Aug 05, 2025, 02:40 AM UTC
We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: We are currently experiencing an outage on our radius authentication platform which is affecting broadband PPPoE and IPoE users. We are actively investigating the root cause of this issue. No ETA for resolution at this stage.
- investigating Aug 05, 2025, 03:13 AM UTC
We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: We are currently experiencing an outage on our radius authentication platform which is affecting broadband PPPoE and IPoE users. We are actively investigating the root cause of this issue. No ETA for resolution at this stage.
- investigating Aug 05, 2025, 03:28 AM UTC
We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: We are currently experiencing an outage on our radius authentication platform which is affecting broadband PPPoE and IPoE users. We are actively investigating the root cause of this issue. No ETA for resolution at this stage.
- monitoring Aug 05, 2025, 04:17 AM UTC
The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
- monitoring Aug 05, 2025, 11:55 PM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
- resolved Aug 05, 2025, 11:56 PM UTC
This incident has been resolved.
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