Vonage API Outage History

Started Apr 17, 2026, 07:51 AM UTC· resolved Apr 17, 2026, 11:48 AM UTC

1. investigating Apr 17, 2026, 07:51 AM UTC

   We are currently observing SMS delivery degradation towards Verizon Network affecting Toll-Free Numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Apr 17, 2026, 09:59 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 17, 2026, 11:48 AM UTC

   This incident has been resolved.

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Started Apr 15, 2026, 11:24 AM UTC· resolved Apr 15, 2026, 01:54 PM UTC

1. investigating Apr 15, 2026, 11:24 AM UTC

   We are observing SMS delivery degradation affecting Vodafone network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Apr 15, 2026, 01:44 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 15, 2026, 01:54 PM UTC

   This incident has been resolved.

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Started Apr 15, 2026, 01:43 AM UTC· resolved Apr 15, 2026, 04:25 AM UTC

1. investigating Apr 15, 2026, 01:43 AM UTC

   Please be advised that we are observing message delivery degradation towards Bangladesh Banglalink network . We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Apr 15, 2026, 02:49 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 15, 2026, 04:25 AM UTC

   This incident has been resolved.

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Started Apr 14, 2026, 03:21 AM UTC· resolved Apr 14, 2026, 06:21 AM UTC

1. investigating Apr 14, 2026, 03:21 AM UTC

   We are observing SMS delivery degradation affecting SMS towards Myanmar Ooredoo network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Apr 14, 2026, 05:39 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 14, 2026, 06:21 AM UTC

   This incident has been resolved.

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Started Apr 12, 2026, 12:18 PM UTC· resolved Apr 12, 2026, 03:08 PM UTC

1. investigating Apr 12, 2026, 12:18 PM UTC

   Please be advised that we are observing message delivery degradation towards Cosmote Greece. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.

2. monitoring Apr 12, 2026, 01:51 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 12, 2026, 03:08 PM UTC

   This incident has been resolved.

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Started Apr 10, 2026, 02:27 PM UTC· resolved Apr 10, 2026, 04:16 PM UTC

1. identified Apr 10, 2026, 02:27 PM UTC

   We are currently observing a high level of disruption impacting the Embedded Signup flow, which is affecting onboarding processes. Meta’s engineering team has identified the root cause, and a fix is actively being deployed. This issue is originating from Meta and is consequently impacting Vonage customers using this functionality. We are closely monitoring the situation and will share further updates as soon as more information becomes available.

2. resolved Apr 10, 2026, 04:16 PM UTC

   Vonage services are fully restored following today's interruption in Embedded Signup flow caused by third party provider, which impacted onboarding processes from 2026-04-10 00:45:00 UTC until 2026-04-10 14:20:00 UTC. Thank you for your patience and understanding as our provider worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

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Started Apr 09, 2026, 07:44 PM UTC· resolved Apr 10, 2026, 12:19 AM UTC

1. investigating Apr 09, 2026, 07:44 PM UTC

   We are currently observing SMS delivery degradation towards Peru Claro. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Apr 09, 2026, 10:49 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 10, 2026, 12:19 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 09, 2026, 06:44 PM UTC· resolved Apr 10, 2026, 12:21 AM UTC

1. investigating Apr 09, 2026, 06:44 PM UTC

   Please be advised that currently there is a delivery degradation towards Entel PCS network in Chile. You may experience missing or delayed inbound, outbound messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Apr 09, 2026, 10:51 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 10, 2026, 12:21 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 08, 2026, 08:38 AM UTC· resolved Apr 08, 2026, 01:50 PM UTC

1. investigating Apr 08, 2026, 08:38 AM UTC

   Please be informed that we are currently observing SMS delivery degradation towards Digi Network in Spain. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Apr 08, 2026, 12:46 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 08, 2026, 01:50 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 08, 2026, 07:54 AM UTC· resolved Apr 08, 2026, 09:20 AM UTC

1. investigating Apr 08, 2026, 07:54 AM UTC

   Please be informed that we are currently observing SMS delivery degradation towards Softbank Network. This impacts only the domestic registration traffic. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Apr 08, 2026, 09:01 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 08, 2026, 09:20 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 05, 2026, 09:47 AM UTC· resolved Apr 06, 2026, 03:37 PM UTC

1. investigating Apr 05, 2026, 09:47 AM UTC

   Please be informed that we are currently observing SMS delivery degradation towards Vodafone UK network. Some messages that are concatenated are delivered as multi-parts instead of one long message. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.

2. monitoring Apr 05, 2026, 12:47 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Apr 05, 2026, 12:50 PM UTC

   We are continuing to monitor for any further issues.

4. investigating Apr 05, 2026, 01:08 PM UTC

   We are currently investigating this issue.

5. resolved Apr 06, 2026, 03:37 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 03, 2026, 09:07 PM UTC· resolved Apr 04, 2026, 12:28 AM UTC

1. investigating Apr 03, 2026, 09:07 PM UTC

   We are currently observing SMS delivery degradation towards Philippines Globe Telecom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Apr 04, 2026, 12:18 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 04, 2026, 12:28 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 02, 2026, 01:49 PM UTC· resolved Apr 03, 2026, 02:39 AM UTC

1. investigating Apr 02, 2026, 01:49 PM UTC

   We are currently observing SMS delivery degradation towards Pakistan Ufone. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.

2. monitoring Apr 03, 2026, 01:50 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 03, 2026, 02:39 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 02, 2026, 10:34 AM UTC· resolved Apr 02, 2026, 02:56 PM UTC

1. investigating Apr 02, 2026, 10:34 AM UTC

   We are currently observing SMS delivery degradation towards France Orange which is impacting SMS traffic. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Apr 02, 2026, 02:01 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 02, 2026, 02:56 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 31, 2026, 06:57 PM UTC· resolved Apr 01, 2026, 03:45 AM UTC

1. investigating Mar 31, 2026, 06:57 PM UTC

   We are currently observing SMS delivery degradation towards Italy Wind and TIM networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Apr 01, 2026, 02:51 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 01, 2026, 03:45 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 31, 2026, 06:42 AM UTC· resolved Mar 31, 2026, 08:57 AM UTC

1. investigating Mar 31, 2026, 06:42 AM UTC

   Please be advised that we are observing SMS degradation towards Salt network in Switzerland. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Mar 31, 2026, 08:35 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 31, 2026, 08:57 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 26, 2026, 11:49 AM UTC· resolved Mar 26, 2026, 02:11 PM UTC

1. investigating Mar 26, 2026, 11:49 AM UTC

   Please be advised that we are observing SMS degradation towards T-Mobile Netherlands network in Netherlands. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact https://api.support.vonage.com if you have any questions.

2. monitoring Mar 26, 2026, 02:04 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 26, 2026, 02:11 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 26, 2026, 06:57 AM UTC· resolved Mar 26, 2026, 10:10 AM UTC

1. investigating Mar 26, 2026, 06:57 AM UTC

   We are currently observing SMS delivery degradation towards Indonesia IOH network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Mar 26, 2026, 09:24 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 26, 2026, 10:10 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 25, 2026, 10:03 PM UTC· resolved Mar 26, 2026, 04:02 AM UTC

1. investigating Mar 25, 2026, 10:03 PM UTC

   We are currently observing SMS delivery degradation towards Digitel which is impacting SMS traffic. You may experience missing and delayed messages and delivery receipts for outbound messages Digitel network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Mar 26, 2026, 03:27 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 26, 2026, 04:02 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 25, 2026, 05:27 PM UTC· resolved Mar 25, 2026, 05:49 PM UTC

1. identified Mar 25, 2026, 05:27 PM UTC

   We are currently investigating an issue affecting WhatsApp verification functionality starting 2026-03-25T16:40:00 in the Verify API v2. We will provide updates as more information becomes available. If you have any questions, please contact [email protected]

2. resolved Mar 25, 2026, 05:49 PM UTC

   Vonage services have been fully restored following today's service interruption, which began at 2026-03-25 16:40:00 UTC. Full resolution has been confirmed effective 2026-03-03T17:10:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact [email protected]

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Started Mar 25, 2026, 05:01 PM UTC· resolved Mar 25, 2026, 07:48 PM UTC

1. investigating Mar 25, 2026, 05:01 PM UTC

   We have been notified by our supplier about MMS latency impacting toll-free messages to T-Mobile numbers You may experience latency on outbound MMS messages and delivery receipts. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.

2. monitoring Mar 25, 2026, 07:23 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 25, 2026, 07:48 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 24, 2026, 10:12 PM UTC· resolved Mar 25, 2026, 12:15 AM UTC

1. investigating Mar 24, 2026, 10:12 PM UTC

   We have been informed by our suppliers about an issue affecting Altan Redes Mexico. As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Mar 24, 2026, 11:35 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 25, 2026, 12:15 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 23, 2026, 03:53 PM UTC· resolved Mar 24, 2026, 12:03 AM UTC

1. investigating Mar 23, 2026, 03:53 PM UTC

   A subset of customers are currently experiencing issues with viewing usage data while using the Reports API. Our engineering team is actively investigating and working to resolve the issue. The following services have been impacted since 2026-03-23 21:00 UTC. We will continue to share updates here within the next 2 hours or as soon as more information becomes available.

2. monitoring Mar 23, 2026, 05:42 PM UTC

   We have identified the issue that may be impacting your Reports API usage data visibility and have applied an initial fix. We will continue to provide further updates within 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact [email protected]

3. monitoring Mar 23, 2026, 07:56 PM UTC

   We have identified the issue that was impacting your Reports API usage data visibility and have applied a fix. The system is currently processing a backlog, so you may continue to experience delays until the backlog clears. We are monitoring the recovery and will continue to provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact [email protected]

4. monitoring Mar 23, 2026, 09:09 PM UTC

   The fix for the Reports API visibility issue has been implemented. We are now in the recovery phase and are working through a backlog of data. Please note that data may remain delayed until the system is fully caught up. We are continuing to monitor the situation and will provide a follow-up update within 2 hours. Thank you for your continued patience. If you have any questions, please contact [email protected]

5. resolved Mar 24, 2026, 12:03 AM UTC

   The implemented fix has stabilized the system, and we have successfully processed the backlog of data. All systems are operating normally, and data visibility has been fully restored. Thank you for your patience throughout this process. If you have any further questions, please contact [email protected]

Read the full incident report →

Started Mar 19, 2026, 01:18 PM UTC· resolved Mar 20, 2026, 02:58 AM UTC

1. investigating Mar 19, 2026, 01:18 PM UTC

   We are aware of issues that may be impacting your Video API. The issue occurred on the platform between 11:44 and 11:58 UTC, during this period some customers may have experienced problems to connect to the platform in the us-west region. Our engineers are working to quickly resolve the issue. We’ll provide further updates. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

2. investigating Mar 19, 2026, 01:30 PM UTC

   Vonage Video API services are fully restored following today's interruption in the US-West region from 2026-03-19 11:44 UTC to 2026-03-19 11:58 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com

3. resolved Mar 20, 2026, 02:58 AM UTC

   This incident has been resolved. Vonage Video API services are operating normally. If you have any questions or continue to experience issues, please contact api.support.vonage.com

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Started Mar 19, 2026, 05:42 AM UTC· resolved Mar 19, 2026, 11:19 AM UTC

1. investigating Mar 19, 2026, 05:42 AM UTC

   We are currently observing SMS delivery degradation towards France Bouygues which is impacting SMS traffic. You may experience missing and delayed messages and delivery receipts for outbound messages to Bouygues numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Mar 19, 2026, 08:00 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 19, 2026, 11:19 AM UTC

   This incident has been resolved.

Read the full incident report →