Vonage API incident

Japan SMS - Delivery degradation affecting Softbank Network

Minor Resolved View vendor source →

Vonage API experienced a minor incident on April 8, 2026 affecting SMS APAC, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2026, 07:54 AM UTC
Resolved
Apr 08, 2026, 09:20 AM UTC
Duration
1h 26m
Detected by Pingoru
Apr 08, 2026, 07:54 AM UTC

Affected components

SMS APAC

Update timeline

  1. investigating Apr 08, 2026, 07:54 AM UTC

    Please be informed that we are currently observing SMS delivery degradation towards Softbank Network. This impacts only the domestic registration traffic. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/

  2. monitoring Apr 08, 2026, 09:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 08, 2026, 09:20 AM UTC

    This incident has been resolved.