Vonage API incident
Video API Sessions Impacted- US-West Region
Vonage API experienced a notice incident on March 19, 2026 affecting Session Connection and Archiving (Standard) and 1 more component, lasting 13h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 19, 2026, 01:18 PM UTC
We are aware of issues that may be impacting your Video API. The issue occurred on the platform between 11:44 and 11:58 UTC, during this period some customers may have experienced problems to connect to the platform in the us-west region. Our engineers are working to quickly resolve the issue. We’ll provide further updates. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- investigating Mar 19, 2026, 01:30 PM UTC
Vonage Video API services are fully restored following today's interruption in the US-West region from 2026-03-19 11:44 UTC to 2026-03-19 11:58 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
- resolved Mar 20, 2026, 02:58 AM UTC
This incident has been resolved. Vonage Video API services are operating normally. If you have any questions or continue to experience issues, please contact api.support.vonage.com