Vonage API incident

UK SMS - Delivery Degradation towards Vodafone Network

Minor Resolved View vendor source →

Vonage API experienced a minor incident on April 5, 2026 affecting SMS Europe, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2026, 09:47 AM UTC
Resolved
Apr 06, 2026, 03:37 PM UTC
Duration
1d 5h
Detected by Pingoru
Apr 05, 2026, 09:47 AM UTC

Affected components

SMS Europe

Update timeline

  1. investigating Apr 05, 2026, 09:47 AM UTC

    Please be informed that we are currently observing SMS delivery degradation towards Vodafone UK network. Some messages that are concatenated are delivered as multi-parts instead of one long message. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.

  2. monitoring Apr 05, 2026, 12:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 05, 2026, 12:50 PM UTC

    We are continuing to monitor for any further issues.

  4. investigating Apr 05, 2026, 01:08 PM UTC

    We are currently investigating this issue.

  5. resolved Apr 06, 2026, 03:37 PM UTC

    This incident has been resolved.