Vonage API incident

USA SMS - Delivery Degradation towards Verizon Network affecting Toll-Free Numbers

Minor Resolved View vendor source →

Vonage API experienced a minor incident on April 17, 2026 affecting SMS North America, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 07:51 AM UTC
Resolved
Apr 17, 2026, 11:48 AM UTC
Duration
3h 56m
Detected by Pingoru
Apr 17, 2026, 07:51 AM UTC

Affected components

SMS North America

Update timeline

  1. investigating Apr 17, 2026, 07:51 AM UTC

    We are currently observing SMS delivery degradation towards Verizon Network affecting Toll-Free Numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

  2. monitoring Apr 17, 2026, 09:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 17, 2026, 11:48 AM UTC

    This incident has been resolved.