Vonage API incident

Chile SMS - Delivery Degradation towards Entel PCS

Minor Resolved View vendor source →

Vonage API experienced a minor incident on April 9, 2026 affecting SMS Latin America, lasting 5h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 06:44 PM UTC
Resolved
Apr 10, 2026, 12:21 AM UTC
Duration
5h 36m
Detected by Pingoru
Apr 09, 2026, 06:44 PM UTC

Affected components

SMS Latin America

Update timeline

  1. investigating Apr 09, 2026, 06:44 PM UTC

    Please be advised that currently there is a delivery degradation towards Entel PCS network in Chile. You may experience missing or delayed inbound, outbound messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

  2. monitoring Apr 09, 2026, 10:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 10, 2026, 12:21 AM UTC

    This incident has been resolved.