UBC Outage History

We are currently experiencing issues with logging into the EduCloud OpenStack management portal. While the portal remains available, login attempts may fail with an error. Users may be unable to access the OpenStack management portal at this time. Existing workloads running in the OpenStack environment remain operational and are not impacted. You can continue to access and manage your virtual machines using standard remote access methods (e.g., SSH, RDP). Our team is actively investigating the issue and working toward resolution. The next update will be provided at 9:30 AM PT.

UBC CMS is currently down and many UBC websites are unavailable. LTIC technicians are aware of the issue and currently investigating. Another update will be provided by 12:00 PM PT

Multiple building are experiencing power outages. Technician have been notified and are investigating.

Users are currently not able to access and log into Workday. All technical teams have been made aware and are looking into the issue.

Workday has confirmed an issue on their end affecting multiple customers and is working to identify the root cause and a resolution.

Users are currently not able to export or download the Student Photo Roster as a PDF file in the Final Grade Submission tool. Technical teams are investigating the root cause and working on a resolution. More information will be posted when available.

Users may experience issues related to connecting to Exchange. Technicians are presently investigating. Webmail is operational and can be used as a workaround.

We are currently experiencing performance issues with the Okanagan campus web hosting platform. Sites may be slow or unable to load. Technicians are investigating.

Technicians are continuing to work on the issue. No ETA for restoration at this time. Next update at 12:30 PT.

Please be advised that the UBC Official Documents Tool (ODMT) will be unavailable on Tuesday, February 3, 2026, from 15:00 - 16:00 PT to implement a system update.

There is currently a widespread service disruption affecting the Kaltura video platform. Users across multiple institutions in BC are reporting "API Errors," white boxes, or missing media when attempting to view or embed videos in course content. Impact Symptoms: Error messages (API Error) or failure to load media players within the Learning Management System (LMS). Scope: This is a vendor-side issue affecting both students viewing content and instructors uploading/embedding media. Current Status: • Investigating: The issue has been escalated to the vendor with high priority. Multiple tickets have been lodged, and technical teams are actively collaborating on a fix. Recommended Workaround If you encounter an error: 1. Refresh your browser page. 2. Navigate away from the page and return to it. We will provide further updates as the vendor resolves the issue.

The issue is still ongoing and being investigated.

Kaltura was unavailable through Canvas this morning January 13, 2026, from 9:00 a.m. to 9:20 a.m. Pacific time due to a temporary service disruption. When accessing Canvas’s My Media or Media Gallery next, users will be prompted to authorize Kaltura. This is a legitimate request that will need to be accepted to continue using Kaltura through Canvas. As part of the upcoming upgrade to Kaltura’s LTI 1.3 integration , users will need to repeat this authorization one more time after Monday January 19 once the upgrade is completed. We apologize for any confusion; please feel free to reach out to [email protected] if you have any concerns. Thank you!

As of Friday, January 2, there have been intermittent system performance issues with the Official Document Management Tool (ODMT), which are causing students and staff to get an error when trying to generate letters and transcripts. Some users are receiving an error message of “Error Evaluating UI Expression” or “This student number does not exist, please confirm that the student number entered is correct.” We are working to resolve this issue. Check this page for updates.

UBC is aware that our online application (on the Provincial EPBC website) is experiencing technical issues due to significant application volumes. These technical issues may prevent students from completing and submitting their application. We are working with EPBC to resolve these issues, but in the meantime we want to reassure you that these disruptions will not negatively affect your application to UBC nor will it impact your consideration for a scholarship. We recommend that you work through your application carefully and save your progress frequently - to ensure your work isn't lost during one of these disruptions. If you experience issues while you're working on your application or if you cannot access the website at all, please take a break and try again a little later.

December 5, 2025 11.00 PT We are continuing to investigate this issue.

Due to a current issue, Workday email alerts for notifications and tasks may temporarily appear from a different sender address: UBC Notification ([email protected]) instead of the usual UBC Notification ([email protected]). UBC users can continue to review and act on these notifications as normal. The Workday system remains accessible and functional. Our technical teams are actively working to resolve the issue.

Printing for faculty, staff and students is currently unavailable as of 14:36 PT on the Okanagan campus. Technicians are investigating. An update will be shared in 30mins.

Presently we are experiencing network connectivity issues in multiple buildings. Technicians are presently investigating.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently experiencing issues with the EduCloud Server Kamloops location causing performance and connectivity issues with the management portal and workloads. We are currently investigating the issue and next update will be at 10:00.

We have determined the root cause of the issue and are working on service restoration. Next update 11am.

We are continuing to investigate this issue.

Users are unable to upload documents or attachments when initiating a business process (BP) in Workday and encounter page errors when attempting to submit BP steps. Workday has identified the root cause and is working on a system fix. An update will be provided when more information is available. If urgent, and when possible, users are advised to initiate a business process via the mobile app.

Users may experience issues when visiting the UBC IT Voice services portal (Pinnacle) at billing.it.ubc.ca. Our vendor has confirmed that they are experiencing a service issue which is resulting in latencies, timeouts and errors loading webpages. They are actively working on recovery of the service. The next update is scheduled for 14:00 PT.

TouchNet PROD & TEST admin login sites are currently experiencing issues loading. DPP Support has contacted the vendor and will provide updates."

TouchNet has advised there is an issue with Microsoft Azure worldwide that is impacting the ability for end users to log into TouchNet. This may impact u.Commerce admin login and payments that require payers to login to TouchNet. We will continue to provide updates as necessary. For any questions please contact [email protected]

UBC CMS is currently unavailable and many UBC websites are offline. Learning Technology Innovation Centre technicians have been contacted and are investigating the issue. Another update will be provided by 13:00 PT.

We are currently seeing degraded performance in Canvas, including loading issues and errors with launching Canvas tools, owing to a large-scale Amazon Web Services (AWS) outage. We are aware that this issue is also affecting Piazza and peerScholar; however, it is also likely that other LT tools are similarly affected. Canvas is aware of the issue and are actively working with Amazon on a resolution. Please see the Canvas Status Page at https://status.instructure.com/incidents/rvd23ht9ht9k for more information regarding the issue.