UBC Outage History

Started Jun 29, 2026, 05:44 PM UTC· resolved Jun 30, 2026, 03:40 PM UTC

1. investigating Jun 29, 2026, 05:44 PM UTC

   We have received reports of contact centres at the Okanagan campus not presenting the interactive voice menu prompts to inbound callers. Calls are being delivered to agents. Technicians are investigating the cause. No ETA for resolution available at this time. Next update at 11:00 PT.

2. identified Jun 29, 2026, 06:04 PM UTC

   We have also received reports of contact centre agents not being able to login. Currently logged in agents appear to be unaffected. Technicians have identified the potential cause and have engaged our vendor to assist with remediation. No resolution ETA available at this time. Next update at 12:00 PT.

3. identified Jun 29, 2026, 09:03 PM UTC

   Technicians continue to work with our vendor to resolve the issue.

4. identified Jun 29, 2026, 11:03 PM UTC

   Technicians continue to work with our vendor to resolve the issue.

5. identified Jun 30, 2026, 02:56 PM UTC

   Our technicians will be applying emergency maintenance on our contact centre solution this evening to resolve the problem. The activity will happen outside business hours to minimize disruption to units using contact centre services.

6. resolved Jun 30, 2026, 03:40 PM UTC

   The contact center issue has been resolved as of 21:30 PT Monday evening. Contact centre is now fully operational.

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Started Jun 26, 2026, 08:53 PM UTC· resolved Sep 04, 2026, 07:10 PM UTC

1. investigating Jun 26, 2026, 08:53 PM UTC

   We are currently experiencing an issue affecting ASDM authentication via Cisco ISE in order to manage some departmental ASA firewall contexts. We are working closely with the vendor to resolve this. Currently a fix or workaround has not been identified. We will provide an update as soon as one is available. Thank you for your patience and cooperation.

2. resolved Sep 04, 2026, 07:10 PM UTC

   Web/ASDM Firewall Login Issue via Cisco ISE issue has been resolved. Cisco has released a software fix to address this issue, which has now been applied to our firewall.

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Started Jun 26, 2026, 06:42 PM UTC· resolved Jun 29, 2026, 05:58 PM UTC

1. identified Jun 26, 2026, 06:42 PM UTC

   We have received reports of issues leaving and retrieving voicemail messages at the Okanagan campus. Technicians have investigated and found the cause of the issue. To minimize disruption to phone services during the business day, emergency maintenance will be performed this evening to correct the issue.

2. resolved Jun 29, 2026, 05:58 PM UTC

   This incident has been resolved.

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Started Jun 19, 2026, 05:25 PM UTC· resolved Jun 19, 2026, 08:50 PM UTC

1. monitoring Jun 19, 2026, 05:25 PM UTC

   We received reports of UBC CMS-hosted websites being unreachable for off-campus users starting at approximately 9:30 a.m. today. This issue has since been resolved as of 10:00 a.m Pacific. We will continue to monitor the situation and investigate the root cause. Please email [email protected] if you are still experiencing issues or have any questions or concerns.

2. resolved Jun 19, 2026, 08:50 PM UTC

   This incident has been resolved.

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Started Jun 11, 2026, 09:27 PM UTC· resolved Jun 12, 2026, 03:27 PM UTC

1. investigating Jun 11, 2026, 09:27 PM UTC

   UBC affiliated users are having intermittent issues authenticating to Eduroam at multiple Teaching Hospitals in the Lower Mainland. Technicians are aware and investigating.

2. resolved Jun 12, 2026, 03:27 PM UTC

   The issue has been resolved

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Started Jun 10, 2026, 07:39 PM UTC· resolved Jun 11, 2026, 04:50 PM UTC

1. investigating Jun 10, 2026, 07:39 PM UTC

   Okanagan campus may be experiencing some Phone call quality issues. Technicians are working on remediating the issue. Next update at 13:15 PT.

2. identified Jun 10, 2026, 08:17 PM UTC

   Technicians have diagnosed the cause and will be implementing an emergency fix this evening to resolve the issue. Technicians will be monitoring the issue closely through the remainder of the afternoon/evening. Callers may find brief periods where call quality is degraded. We apologize for any inconvenience.

3. resolved Jun 11, 2026, 04:50 PM UTC

   Technicians performed maintenance to remediate the issue last night which has resolved the issue, and will continue to closely monitor performance throughout the day today.

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Started Jun 05, 2026, 05:12 PM UTC· resolved Jun 05, 2026, 09:32 PM UTC

1. investigating Jun 05, 2026, 05:12 PM UTC

   Due to a planned maintenance there is a network outage for the Neville Scarfe Building.

2. investigating Jun 05, 2026, 05:18 PM UTC

   Due to a planned building power shutdown the network for the Neville Scarfe Building is currently unavailable. This impacts, Wireless, landlines and hardwired connections/docking stations.

3. resolved Jun 05, 2026, 09:32 PM UTC

   Network has been restored to the building

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Started Jun 05, 2026, 05:08 PM UTC· resolved Jun 08, 2026, 05:16 PM UTC

1. investigating Jun 05, 2026, 05:08 PM UTC

   Please be advised that UBC Vancouver Contact Centre users may be experiencing intermittent audio issues. The main symptom includes the incoming caller not being able to hear the contact centre agent. Technicians are working with the respective vendors on a resolution

2. investigating Jun 05, 2026, 07:37 PM UTC

   UBC Vancouver Contact Centre users may be experiencing intermittent audio issues. When the issue occurs, the incoming callers are not able to hear the Contact Centre agent. UBC IT suggests that if incoming calls are impacted by this issue, Contact Centre agents should disconnect the call and call them back. Technicians are working with the respective vendors on a resolution. We will provide our next update at 17:30 PT.

3. identified Jun 06, 2026, 12:59 AM UTC

   Our technicians have identified the issue and are now testing the Contact Centre systems to confirm that normal services can be restored.

4. monitoring Jun 06, 2026, 01:58 AM UTC

   UBC IT technicians have identified the root cause and have corrected the issue. Service has been restored and we will continue to monitor through the weekend.

5. resolved Jun 08, 2026, 05:16 PM UTC

   The service has been stable through the weekend and the issue is now resolved.

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Started Jun 03, 2026, 08:08 PM UTC· resolved Jun 03, 2026, 08:26 PM UTC

1. investigating Jun 03, 2026, 08:08 PM UTC

   Users are currently unable to claim U-Passes after logging in to https://upassbc.translink.ca/ UBC IT technicians are aware of the issue and investigating with the vendor.

2. resolved Jun 03, 2026, 08:26 PM UTC

   This incident has been resolved.

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Started May 30, 2026, 12:40 AM UTC· resolved Jun 01, 2026, 05:15 PM UTC

1. investigating May 30, 2026, 12:40 AM UTC

   As of 17:30 PT on May 29, 2026, UBC Moodle, iPeer, ComPAIR, Wiki, Exam Card Scanner, and LTPS User Interface are all unavailable. UBC LTIC technicians have been contacted and are investigating the issue. Another update will be provided by 19:00 PT.

2. monitoring May 30, 2026, 01:18 AM UTC

   As of 18:10, all Learning Technology services have been restored. LTIC technicians continue to monitor the situation closely.

3. resolved Jun 01, 2026, 05:15 PM UTC

   This incident has been resolved.

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Started May 29, 2026, 05:11 PM UTC· resolved Jun 03, 2026, 09:23 PM UTC

1. investigating May 29, 2026, 05:11 PM UTC

   Microsoft Copilot users may be experiencing intermittent slowness or non-response from Copilot. Microsoft is aware of the issue and is actively working to recover the service. Next update will be provided at 12:00 PT.

2. resolved Jun 03, 2026, 09:23 PM UTC

   This incident has been resolved.

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Started May 25, 2026, 06:24 PM UTC· resolved May 27, 2026, 07:06 PM UTC

1. monitoring May 25, 2026, 06:24 PM UTC

   Some faculty and staff Windows workstations experienced an issue where the Windows taskbar disappeared and applications could not be launched. The issue has been identified and corrective measures have been implemented. Impacted systems must remain connected to the UBC network to receive the update. A reboot is not required for the change to take effect. Users currently experiencing this issue can restore functionality by restarting Windows Explorer: 1. Press Ctrl + Shift + Esc to open Task Manager. 2. If Task Manager opens in compact mode, select More details. 3. Select Run new task. 4. Type explorer.exe and select OK. If the issue persists after remaining connected to the network, please contact the UBC IT Service Centre for further assistance.

2. monitoring May 25, 2026, 07:45 PM UTC

   Some faculty and staff Windows workstations are experiencing an issue where users see a black screen and the Windows taskbar disappeared and applications could not be launched. The issue has been identified. Impacted systems must remain connected to the internet to receive the update. A reboot is not required. Users currently experiencing the issue can restore functionality by restarting Windows Explorer with the following steps: 1. Press Ctrl + Shift + Esc to open Task Manager. 2. If Task Manager opens in compact mode, select More details. Select Run new task. 3. Type explorer.exe and select OK. 4. The update may take up to one hour to complete. 5. If the issue still persists after this, please reach out to your local IT desktop support team. If you are unable to connect to the network for this update, please reach out to your local IT desktop support team.

3. resolved May 27, 2026, 07:06 PM UTC

   This incident has been resolved.

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Started May 25, 2026, 03:34 PM UTC· resolved May 25, 2026, 04:11 PM UTC

1. investigating May 25, 2026, 03:34 PM UTC

   The following services are presently impacted. - Scientia Enterprise Suite / Scientia Web Portal - SITS eVision - Online Advising Mangement System (OAMS) The support teams are currently working on this with no ETA at this time.

2. resolved May 25, 2026, 04:11 PM UTC

   This incident has been resolved.

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Started May 25, 2026, 03:27 PM UTC· resolved May 25, 2026, 04:14 PM UTC

1. investigating May 25, 2026, 03:27 PM UTC

   There are reports of access issues for some users with the Doctoral Exams application. The support teams are investigating but no ETA at this time. Please contact [email protected] for any questions and concerns.

2. resolved May 25, 2026, 04:14 PM UTC

   This incident has been resolved.

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Started May 25, 2026, 03:25 PM UTC· resolved May 25, 2026, 04:39 PM UTC

1. investigating May 25, 2026, 03:25 PM UTC

   There are reports of access issues for some users with the Clockwork application. The support teams are investigating but no ETA at this time. Please contact [email protected] for any questions and concerns.

2. resolved May 25, 2026, 04:39 PM UTC

   This incident has been resolved.

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Started May 25, 2026, 03:07 PM UTC· resolved May 25, 2026, 04:16 PM UTC

1. investigating May 25, 2026, 03:07 PM UTC

   Some users may be experiencing intermittent issues with CWL. IT teams are currently investigating this issue. We appreciate your patience. Please get in touch with the IT Service Centre in case you are experiencing CWL login challenges.

2. resolved May 25, 2026, 04:16 PM UTC

   This incident has been resolved.

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Started May 25, 2026, 05:14 AM UTC· resolved May 25, 2026, 05:14 AM UTC

1. resolved May 25, 2026, 05:14 AM UTC

   Earlier today, some users may have experienced intermittent issues with CWL authentication. We understand the impact this may have caused and appreciate your patience while we investigated. The issue has now been fully resolved, and access has been restored for all users. If you continue to experience any difficulties, please contact the IT Service Centre.

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Started May 20, 2026, 06:15 PM UTC· resolved May 21, 2026, 06:06 PM UTC

1. investigating May 20, 2026, 06:15 PM UTC

   Disruption of Tableau services at UBC • Currently, there is a UBC-wide outage of Tableau services due to the ongoing contract renewal process. • Impact: users are unable to access data stored in Tableau reports which has a direct impact on their operations and supporting processes that use this data. • UBC Procurement is currently resolving this issue and working with Tableau to finalize the renewal, so that the access can be restored. • ETA: we are hoping to get it restored by around 2pm today.

2. investigating May 20, 2026, 08:59 PM UTC

   • ETA Update: We are now targeting a resolution by 4:00 PM today.

3. investigating May 20, 2026, 11:59 PM UTC

   • ETA Update: We are now targeting a resolution by 10:00 AM May 21, 2026

4. resolved May 21, 2026, 06:06 PM UTC

   Access to Tableau has been restored for UBC users. Users should now be able to access Tableau resources as usual.

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Started May 15, 2026, 06:03 PM UTC· resolved May 15, 2026, 10:06 PM UTC

1. investigating May 15, 2026, 06:03 PM UTC

   The Library Web Catalogue (Voyager) is intermittently unavailable. Accessing the catalogue may occasionally result in an error page. If this occurs, please refresh your web browser. UBC IT is currently working to restore normal service.

2. monitoring May 15, 2026, 08:05 PM UTC

   The service is stable and we are continuing to monitor.

3. resolved May 15, 2026, 10:06 PM UTC

   This incident has been resolved.

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Started May 14, 2026, 05:47 PM UTC· resolved May 24, 2026, 03:16 PM UTC

1. investigating May 14, 2026, 05:47 PM UTC

   Presently you.ubc.ca Website is not accessible. Technicians are working to restore the website.

2. investigating May 14, 2026, 08:02 PM UTC

   Update : May 14, 2026 13:00 PT Technicians are continuing to work on a resolution. This message will be updated when we have more information.

3. investigating May 14, 2026, 09:37 PM UTC

   We are continuing to investigate this issue.

4. monitoring May 14, 2026, 09:37 PM UTC

   The website has been restored. UBC IT technicians will continue to monitor through the day.

5. resolved May 24, 2026, 03:16 PM UTC

   This incident has been resolved.

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Started May 08, 2026, 02:08 AM UTC· resolved May 20, 2026, 12:42 AM UTC

1. investigating May 07, 2026, 08:57 PM UTC

   Canvas is unavailable due to a cyber breach of its parent company Instructure. UBC community members should not log into Canvas until further notice. If you are logged in, please log out immediately and do not log back in until you are notified by UBC IT that is safe to do so. If you have logged in after 12 p.m. PT on Thursday, May 7, please change your CWL password immediately and reach out to [email protected]. We will provide more updates as soon as we have them.

2. investigating May 08, 2026, 02:08 AM UTC

   .

3. investigating May 08, 2026, 02:08 AM UTC

   The university is working to maintain learning continuity for courses starting next week and will be contacting affected community members in the coming days. We also recommend that faculty, staff, and students continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using strong passwords and enabling multi-factor authentication where available. We will provide more updates as soon as we have them.

4. investigating May 08, 2026, 08:05 PM UTC

   The university is working to maintain learning continuity for courses starting next week and will be contacting affected community members in the coming days. As a precautionary measure, we are now advising UBC community members who use Canvas to take the following steps: - Do not attempt to log into Canvas or Canvas Catalog until UBC IT advises that it is safe to do so; and - If you logged into Canvas or Canvas Catalog after 12 p.m. PT on Thursday, May 7, please change your CWL password immediately and contact UBC Cybersecurity at [email protected]. Community members can change their CWL password here: https://www.myaccount.ubc.ca/myAccount/. While Instructure has made the Canvas service available, UBC needs to review security measures prior to providing access for the UBC community. We also recommend that faculty, staff, and students continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using strong passwords and enabling multi-factor authentication where available.

5. investigating May 11, 2026, 09:36 PM UTC

   While Instructure has made the Canvas service available again, UBC continues to review prior to providing access for the UBC community. The university is working to maintain learning continuity for courses already underway as well as those starting later this week and will be contacting affected community members in the coming days regarding these courses. Students and instructors can find course information and resources, while Canvas is unavailable: https://ltic.ubc.ca/canvas-redirect/. Students, please check your email from UBC regularly, as your instructor or department may contact you directly with updates or instructions. We also recommend that faculty, staff, and students continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using strong passwords and enabling multi-factor authentication where available.

6. investigating May 12, 2026, 05:14 PM UTC

   We are continuing to investigate this issue.

7. monitoring May 15, 2026, 04:51 AM UTC

   This morning, UBC received information from Instructure related to the mitigations and remediations Instructure have taken to address the Canvas cybersecurity incident. Based on this new information, UBC has made the decision to work with Instructure to restore access to Canvas and Canvas Catalog for the UBC community. Faculty who are currently teaching will be contacted with details about when Canvas access is expected to be restored. We recognize the disruption this incident has caused for teaching, learning, and university operations, and we appreciate our community’s continued patience. We recommend that faculty, staff, and students continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using passphrases or strong passwords and enabling multi-factor authentication where available.

8. monitoring May 15, 2026, 10:45 PM UTC

   We are continuing to monitor for any further issues.

9. monitoring May 15, 2026, 10:46 PM UTC

   May 15, 2026 15:45 PT Canvas and Canvas Catalog are fully operational and are available for students, staff, and faculty

10. resolved May 20, 2026, 12:42 AM UTC

    Canvas now operational - Resolved You can now log in to Canvas and Canvas Catalog. UBC has worked with Instructure to restore access to Canvas and Canvas Catalog for the UBC community. Please note while access has been restored to Canvas, some functionality within Canvas will take longer to fully recover. Students should continue to check their email regularly as instructors or departments may contact them directly with updates and instructions. Faculty and instructors: More information is available on the LT Hub page for instructors. Students: More information is available on the LT Hub page for students. We recognize the disruption this incident has caused for teaching, learning, and university operations. Instructure has advised that all data affected by the incident was returned and Instructure received digital confirmation of data destruction by the unauthorized actor. More information is provided by Instructure here: https://www.instructure.com/incident_update We recommend that students, faculty, and staff continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using passphrases or strong passwords and enabling multi-factor authentication where available. Community members can change their CWL password on the CWL myAccount Webpage.

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Started May 08, 2026, 12:31 AM UTC· resolved May 08, 2026, 08:26 PM UTC

1. monitoring May 08, 2026, 12:31 AM UTC

   Some UBC websites were temporarily unavailable from 16:45-17:15 PT. The issue has since been resolved and UBC IT technicians are monitoring performance. aap.infosec.it.ubc.ca adc.arts.ubc.ca alert.med.ubc.ca apex.med.ubc.ca api.mylogs.cybersecurity.ubc.ca app.smartparentcanada.ca apps.allard.ubc.ca beeatlas.msl.ubc.ca beehemolymph.msl.ubc.ca booking.audiospeech.ubc.ca cairs.ubc.ca canlitweb.arts.ubc.ca caps-cpca.ubc.ca cardiogen.ca cf-ms-browser.msl.ubc.ca chem.ubc.ca cmu.med.ubc.ca collections.irshdc.ubc.ca courses.landfood.ubc.ca crushftp.med.ubc.ca datamodel.ubc.ca dfp.ubc.ca doi.library.ubc.ca elentra.pharmsci.ubc.ca elmacon.org email-digest.tools.prod.infosec.it.ubc.ca entrada.med.ubc.ca fad.med.ubc.ca forecasting.med.ubc.ca genebreaker.cmmt.ubc.ca id.ece.ubc.ca ifn-interactome.msl.ubc.ca ildsdermgallery.org iobs.dentistry.ubc.ca iris.infosec.it.ubc.ca learncoding.ok.ubc.ca legacy.oas.med.ubc.ca library.ubc.ca lists.ece.ubc.ca mild.ubc.ca monitoring.med.ubc.ca mrbs.ece.ubc.ca my.pensions.ubc.ca my.phas.ubc.ca mylogs.cybersecurity.ubc.ca n.files.cybersecurity.ubc.ca neurocalc.med.ubc.ca oas.med.ubc.ca obs.ece.ubc.ca oc.library.ubc.ca omero.animalcare.ubc.ca ontarget.cmmt.ubc.ca pacs.mriresearch.med.ubc.ca patientportal.dentistry.ubc.ca phas.ubc.ca phish.prod.infosec.it.ubc.ca professional.sauder.ubc.ca prom.med.ubc.ca rap-prd.library.ubc.ca rooms.med.ubc.ca secure.dentistry.ubc.ca skyspark.ok.ubc.ca space.med.ubc.ca sshp.cybersecurity.ubc.ca ta-app.landfood.ubc.ca ttps.med.ubc.ca ubcarts.ca varicarta.msl.ubc.ca varroa.msl.ubc.ca vpfo.finpbiprd.ubc.ca wayfindr.infosec.it.ubc.ca web.arts.ubc.ca webhosting.botany.ubc.ca webmail.ece.ubc.ca

2. resolved May 08, 2026, 08:26 PM UTC

   This incident has been resolved.

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Started May 05, 2026, 11:33 PM UTC· resolved May 07, 2026, 11:23 PM UTC

1. investigating May 05, 2026, 11:33 PM UTC

   We are aware of a cyber-related incident involving Instructure (Canvas) and are currently investigating the situation. We are in direct contact with Instructure and are continuing to monitor the situation closely. An update will be shared as more information becomes available.

2. investigating May 06, 2026, 11:51 PM UTC

   UBC is continuing to investigate a cyber-related incident involving Instructure, the parent company of the Canvas learning management system. We are in direct contact with Instructure and are continuing to monitor the situation closely. Canvas remains operational for teaching and learning activities. We recommend that faculty, staff, and students continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using strong passwords and enabling multi-factor authentication where available.

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Started Apr 29, 2026, 03:59 PM UTC· resolved Apr 30, 2026, 05:12 PM UTC

1. investigating Apr 29, 2026, 03:59 PM UTC

   Users may be experiencing log-in issues and encounter the error message "There was an error processing your request." when trying to log in to https://turnitin.com. This issue was first reported April 28 at 2:00 p.m. Pacific. The issue is under investigation with the vendor. We will provide an update by 1:00 p.m. Pacific.

2. investigating Apr 29, 2026, 08:00 PM UTC

   The vendor is continuing to investigate the login errors. We will provide another update by 4:00 p.m. Pacific.

3. identified Apr 29, 2026, 11:50 PM UTC

   The vendor is aware of the issue and is developing a fix. We will provide another update by 9:00 p.m. Pacific.

4. identified Apr 30, 2026, 03:55 PM UTC

   The vendor continues to work on their fix. We will provide an update by 1:00 p.m. Pacific Thu Apr 30, 2026.

5. resolved Apr 30, 2026, 05:12 PM UTC

   The vendor has now deployed a fix for the issue. Users should now be able to login to https://turnitin.com. We apologize for this service disruption. If you have any questions or concerns, please reach out to the LT Hub by emailing [email protected].

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Started Apr 23, 2026, 11:01 PM UTC· resolved Apr 24, 2026, 03:02 PM UTC

1. investigating Apr 23, 2026, 11:01 PM UTC

   Date: April 23, 2026 Status: Ongoing / Monitoring Services Affected: UBC CMS Description: Please be advised that we are currently experiencing connectivity issues with UBC CMS. At this time, these services may be down and inaccessible for users trying to reach them from outside the university network. Access remains stable and fully functional for users who are actively connected to a UBC network. Temporary Workaround: If you are off-campus and need immediate access to your UBC CMS, please connect to the UBC network via the university's VPN (myVPN). Once connected to the VPN, your access should be restored. Current Action: LTIC staff are actively monitoring the situation and investigating this issue. We apologize for any inconvenience this may cause and will provide an update as soon as the issue is resolved or if more information becomes available.

2. resolved Apr 24, 2026, 03:02 PM UTC

   This incident has been resolved and the LTIC team will continue to monitor.

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