UBC incident

CWL myAccount (myaccount.ubc.ca) intermittent login issues

Minor Resolved View vendor source →

UBC experienced a minor incident on December 11, 2025 affecting CWL Web Services, lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 08:19 PM UTC
Resolved
Dec 12, 2025, 01:04 AM UTC
Duration
4h 45m
Detected by Pingoru
Dec 11, 2025, 08:19 PM UTC

Affected components

CWL Web Services

Update timeline

  1. monitoring Dec 11, 2025, 08:19 PM UTC

    There were some intermittent login issues with CWL myAccount today at 11:30 PT. The issue was quickly resolved by UBC IT. If you are experiencing issues logging in to CWL myAccount, please use a new browser session or a different browser.

  2. resolved Dec 12, 2025, 01:04 AM UTC

    This incident has been resolved.