UBC incident

Canvas – Degraded Performance and Errors – Oct 20, 2025 11:50 PT

Notice Resolved View vendor source →

UBC experienced a notice incident on October 20, 2025 affecting Canvas, lasting 21h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:21 PM UTC
Resolved
Oct 21, 2025, 05:05 PM UTC
Duration
21h 43m
Detected by Pingoru
Oct 20, 2025, 07:21 PM UTC

Affected components

Canvas

Update timeline

  1. investigating Oct 20, 2025, 07:21 PM UTC

    We are currently seeing degraded performance in Canvas, including loading issues and errors with launching Canvas tools, owing to a large-scale Amazon Web Services (AWS) outage. We are aware that this issue is also affecting Piazza and peerScholar; however, it is also likely that other LT tools are similarly affected. Canvas is aware of the issue and are actively working with Amazon on a resolution. Please see the Canvas Status Page at https://status.instructure.com/incidents/rvd23ht9ht9k for more information regarding the issue.

  2. resolved Oct 21, 2025, 05:05 PM UTC

    This incident has been resolved.