UBC incident

EduCloud Server (Kamloops) Issues, November 20, 2025 08:30 PT

Notice Resolved View vendor source →

UBC experienced a notice incident on November 20, 2025 affecting Management Interface - https://bcnet.educloud.ubc.ca, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 05:53 PM UTC
Resolved
Nov 20, 2025, 07:28 PM UTC
Duration
1h 34m
Detected by Pingoru
Nov 20, 2025, 05:53 PM UTC

Affected components

Management Interface - https://bcnet.educloud.ubc.ca

Update timeline

  1. investigating Nov 20, 2025, 05:53 PM UTC

    We are currently experiencing issues with the EduCloud Server Kamloops location causing performance and connectivity issues with the management portal and workloads. We are currently investigating the issue and next update will be at 10:00.

  2. investigating Nov 20, 2025, 06:32 PM UTC

    We have determined the root cause of the issue and are working on service restoration. Next update 11am.

  3. investigating Nov 20, 2025, 07:28 PM UTC

    We are continuing to investigate this issue.

  4. resolved Nov 20, 2025, 07:28 PM UTC

    We are continuing to investigate this issue.