UBC Outage History

Started Apr 10, 2026, 07:23 PM UTC· resolved Apr 10, 2026, 10:50 PM UTC

1. investigating Apr 10, 2026, 07:23 PM UTC

   An LTPS outage began at approximately 11:30 PT. While the outage is being investigated, we have temporarily taken LTPS offline. Any enrolment changes in Workday will be queued while it is offline and they will be processed when the situation is resolved. Another update will be provided by 14:00 PT.

2. investigating Apr 10, 2026, 09:05 PM UTC

   Our technicians are still investigating the issue. Another update will be provided by 16:00PT

3. resolved Apr 10, 2026, 10:50 PM UTC

   This incident has been resolved.

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Started Apr 09, 2026, 07:59 PM UTC· resolved Apr 15, 2026, 03:59 PM UTC

1. investigating Apr 09, 2026, 07:59 PM UTC

   SITS/e:Vision has scheduled maintenance today (April 9, 2026) and work is still on-going. The SITS/e:Vision system (including the Graduate Studies Admission System and Sauder Executive Education Registration) remains accessible however some users may experience intermittent interruptions. The support teams are investigating but we have no ETA at this time. For questions, please contact [email protected]

2. resolved Apr 15, 2026, 03:59 PM UTC

   This incident has been resolved.

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Started Apr 02, 2026, 08:15 PM UTC· resolved Apr 07, 2026, 03:14 PM UTC

1. investigating Apr 02, 2026, 08:15 PM UTC

   There are reports of access issues for some users with the SCMT application. The support teams are investigating but no ETA at this time. Please contact [email protected] for any questions and concerns.

2. resolved Apr 07, 2026, 03:14 PM UTC

   This incident has been resolved.

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Started Apr 02, 2026, 08:11 PM UTC· resolved Apr 02, 2026, 10:27 PM UTC

1. investigating Apr 02, 2026, 08:11 PM UTC

   There are reports of access issues for some users with the OAMS application. The support teams are investigating but no ETA at this time. Please contact [email protected] for any questions and concerns.

2. investigating Apr 02, 2026, 08:12 PM UTC

   We are continuing to investigate this issue.

3. resolved Apr 02, 2026, 10:27 PM UTC

   This incident has been resolved.

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Started Mar 20, 2026, 03:23 PM UTC· resolved Mar 20, 2026, 06:31 PM UTC

1. investigating Mar 20, 2026, 03:23 PM UTC

   We are currently experiencing issues with logging into the EduCloud OpenStack management portal. While the portal remains available, login attempts may fail with an error. Users may be unable to access the OpenStack management portal at this time. Existing workloads running in the OpenStack environment remain operational and are not impacted. You can continue to access and manage your virtual machines using standard remote access methods (e.g., SSH, RDP). Our team is actively investigating the issue and working toward resolution. The next update will be provided at 9:30 AM PT.

2. monitoring Mar 20, 2026, 05:07 PM UTC

   Update – 10:00 EduCloud OpenStack management portal is now available, team is continuing to review the environment with the vendor. Some intermittent issues may still be seen (e.g. tasks may error out). Next update by 11:30.

3. resolved Mar 20, 2026, 06:31 PM UTC

   This incident has been resolved.

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Started Mar 03, 2026, 06:26 PM UTC· resolved Mar 03, 2026, 08:09 PM UTC

1. investigating Mar 03, 2026, 06:26 PM UTC

   UBC CMS is currently down and many UBC websites are unavailable. LTIC technicians are aware of the issue and currently investigating. Another update will be provided by 12:00 PM PT

2. monitoring Mar 03, 2026, 06:47 PM UTC

   The UBC CMS service has been restored as of 10:23 PT. The service is currently being monitored to ensure stability.

3. monitoring Mar 03, 2026, 07:03 PM UTC

   UBC CMS was down from 10:15 - 10:25 PT, and from 10:45 - 10:50 PT on Tuesday March 3, 2026. An issue has been identified which the UBC LTIC is working to resolve. The service continues to be unstable. Another update will be provided by 13:00 PT.

4. resolved Mar 03, 2026, 08:09 PM UTC

   The LTIC has identified a performance issue impacting the UBC CMS service today and deployed a fix as of 11:30 AM. The service has been stable since. We continue to monitor closely.

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Started Feb 27, 2026, 09:37 PM UTC· resolved Feb 27, 2026, 10:54 PM UTC

1. investigating Feb 27, 2026, 09:37 PM UTC

   Multiple building are experiencing power outages. Technician have been notified and are investigating.

2. resolved Feb 27, 2026, 10:54 PM UTC

   Power for all the affected buildings have been fully restored as of 14:34

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Started Feb 20, 2026, 06:30 PM UTC· resolved Feb 23, 2026, 08:17 PM UTC

1. investigating Feb 20, 2026, 06:30 PM UTC

   Users are currently not able to access and log into Workday. All technical teams have been made aware and are looking into the issue.

2. investigating Feb 20, 2026, 07:28 PM UTC

   Workday has confirmed an issue on their end affecting multiple customers and is working to identify the root cause and a resolution.

3. monitoring Feb 20, 2026, 08:08 PM UTC

   The issue has been resolved, and services have been restored. Users should now be able to access Workday and related systems. We will continue to monitor in case new issues arise.

4. resolved Feb 23, 2026, 08:17 PM UTC

   This incident has been resolved.

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Started Feb 12, 2026, 07:06 PM UTC· resolved Feb 25, 2026, 12:08 AM UTC

1. investigating Feb 12, 2026, 07:06 PM UTC

   Users are currently not able to export or download the Student Photo Roster as a PDF file in the Final Grade Submission tool. Technical teams are investigating the root cause and working on a resolution. More information will be posted when available.

2. identified Feb 13, 2026, 10:43 PM UTC

   The root cause has been identified and that a fix is being tested, with deployment to production planned soon.

3. identified Feb 18, 2026, 06:04 PM UTC

   A fix is in place and will be made available in Production on February 24, 2026. Users will be unable to download the Student Photo Roster as a PDF file in the FGST tool till deployment. We apologize for the inconvenience.

4. resolved Feb 25, 2026, 12:08 AM UTC

   This incident has been resolved.

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Started Feb 11, 2026, 09:23 PM UTC· resolved Feb 12, 2026, 05:28 PM UTC

1. investigating Feb 11, 2026, 09:23 PM UTC

   Users may experience issues related to connecting to Exchange. Technicians are presently investigating. Webmail is operational and can be used as a workaround.

2. resolved Feb 12, 2026, 05:28 PM UTC

   This incident has been resolved.

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Started Feb 10, 2026, 07:20 PM UTC· resolved Feb 25, 2026, 09:37 PM UTC

1. investigating Feb 10, 2026, 07:20 PM UTC

   We are currently experiencing performance issues with the Okanagan campus web hosting platform. Sites may be slow or unable to load. Technicians are investigating.

2. investigating Feb 10, 2026, 08:03 PM UTC

   Technicians are continuing to work on the issue. No ETA for restoration at this time. Next update at 12:30 PT.

3. monitoring Feb 10, 2026, 08:20 PM UTC

   Services have been restored as of 12:15 PT. Technicians are monitoring for continued stability.

4. resolved Feb 25, 2026, 09:37 PM UTC

   This incident has been resolved.

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Started Feb 03, 2026, 09:21 PM UTC· resolved Feb 06, 2026, 09:51 PM UTC

1. investigating Feb 03, 2026, 09:21 PM UTC

   Please be advised that the UBC Official Documents Tool (ODMT) will be unavailable on Tuesday, February 3, 2026, from 15:00 - 16:00 PT to implement a system update.

2. monitoring Feb 03, 2026, 09:23 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 06, 2026, 09:51 PM UTC

   This incident has been resolved.

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Started Feb 02, 2026, 07:21 PM UTC· resolved Feb 06, 2026, 05:31 PM UTC

1. identified Feb 02, 2026, 07:21 PM UTC

   Currently experiencing issues relating to the Development environment within EduCloud. Development VMs may experience issues

2. resolved Feb 06, 2026, 05:31 PM UTC

   This incident has been resolved.

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Started Jan 20, 2026, 08:35 PM UTC· resolved Jan 21, 2026, 06:32 PM UTC

1. investigating Jan 20, 2026, 08:35 PM UTC

   There is currently a widespread service disruption affecting the Kaltura video platform. Users across multiple institutions in BC are reporting "API Errors," white boxes, or missing media when attempting to view or embed videos in course content. Impact Symptoms: Error messages (API Error) or failure to load media players within the Learning Management System (LMS). Scope: This is a vendor-side issue affecting both students viewing content and instructors uploading/embedding media. Current Status: • Investigating: The issue has been escalated to the vendor with high priority. Multiple tickets have been lodged, and technical teams are actively collaborating on a fix. Recommended Workaround If you encounter an error: 1. Refresh your browser page. 2. Navigate away from the page and return to it. We will provide further updates as the vendor resolves the issue.

2. investigating Jan 21, 2026, 06:15 PM UTC

   The issue is still ongoing and being investigated.

3. resolved Jan 21, 2026, 06:32 PM UTC

   Kaltura has resolved the issues identified by UBC and other Canadian institutions.

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Started Jan 13, 2026, 09:01 PM UTC· resolved Feb 20, 2026, 08:21 PM UTC

1. investigating Jan 13, 2026, 09:01 PM UTC

   Kaltura was unavailable through Canvas this morning January 13, 2026, from 9:00 a.m. to 9:20 a.m. Pacific time due to a temporary service disruption. When accessing Canvas’s My Media or Media Gallery next, users will be prompted to authorize Kaltura. This is a legitimate request that will need to be accepted to continue using Kaltura through Canvas. As part of the upcoming upgrade to Kaltura’s LTI 1.3 integration , users will need to repeat this authorization one more time after Monday January 19 once the upgrade is completed. We apologize for any confusion; please feel free to reach out to [email protected] if you have any concerns. Thank you!

2. resolved Feb 20, 2026, 08:21 PM UTC

   This incident has been resolved.

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Started Jan 13, 2026, 06:42 PM UTC· resolved Feb 20, 2026, 08:21 PM UTC

1. investigating Jan 13, 2026, 06:42 PM UTC

   UBC is aware that our online application on the EducationPlannerBC website is experiencing technical issues. The application is open, but intermittent disruptions may prevent you from accessing the website to submit your application to UBC. We are working with EducationPlannerBC to resolve this matter, but we recommend that you work through your application carefully and save your progress frequently - to ensure your work isn't lost during one of these disruptions. If you experience issues while you're working on your application or if you cannot access the website at all, please take a break and try again a little later. We want to reassure you that these disruptions will not negatively affect your application to UBC. UBC has extended the deadline to apply and you now have until January 20, 2026, at 11:59 pm (PST) to submit your application. We'll update this space with more details as we get them. If you have applied to UBC since January 12th, you may not be able to login yet due to ongoing technical issues. As long as you've received an email from EPBC confirming that your application to UBC has been submitted then all is well. Once any issues are resolved, UBC will reach out with an email detailing your next steps. For general information on how to submit documents to UBC, visit https://you.ubc.ca/applying-ubc/applied/submit-documents/.

2. investigating Jan 21, 2026, 04:29 PM UTC

   The issue is still being investigated. The deadline to apply has been extended to January 26, 2026 at 11:59 pm (PT).

3. investigating Jan 24, 2026, 12:41 AM UTC

   UBC is aware that our online application on the EducationPlannerBC website is experiencing technical issues For the latest updates and guidance please visit https://account.you.ubc.ca/s/apply-ubc

4. investigating Jan 24, 2026, 12:42 AM UTC

   We are continuing to investigate this issue.

5. resolved Feb 20, 2026, 08:21 PM UTC

   This incident has been resolved.

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Started Jan 07, 2026, 09:40 PM UTC· resolved Feb 20, 2026, 07:06 PM UTC

1. investigating Jan 07, 2026, 09:40 PM UTC

   As of Friday, January 2, there have been intermittent system performance issues with the Official Document Management Tool (ODMT), which are causing students and staff to get an error when trying to generate letters and transcripts. Some users are receiving an error message of “Error Evaluating UI Expression” or “This student number does not exist, please confirm that the student number entered is correct.” We are working to resolve this issue. Check this page for updates.

2. monitoring Jan 09, 2026, 11:03 PM UTC

   ODMT performance has improved, and documents have been generated successfully. The ISC is continuing to monitor this issue.

3. resolved Feb 20, 2026, 07:06 PM UTC

   This incident has been resolved.

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Started Dec 11, 2025, 08:19 PM UTC· resolved Dec 12, 2025, 01:04 AM UTC

1. monitoring Dec 11, 2025, 08:19 PM UTC

   There were some intermittent login issues with CWL myAccount today at 11:30 PT. The issue was quickly resolved by UBC IT. If you are experiencing issues logging in to CWL myAccount, please use a new browser session or a different browser.

2. resolved Dec 12, 2025, 01:04 AM UTC

   This incident has been resolved.

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Started Dec 01, 2025, 06:47 PM UTC· resolved Dec 09, 2025, 04:44 PM UTC

1. investigating Dec 01, 2025, 06:47 PM UTC

   UBC is aware that our online application (on the Provincial EPBC website) is experiencing technical issues due to significant application volumes. These technical issues may prevent students from completing and submitting their application. We are working with EPBC to resolve these issues, but in the meantime we want to reassure you that these disruptions will not negatively affect your application to UBC nor will it impact your consideration for a scholarship. We recommend that you work through your application carefully and save your progress frequently - to ensure your work isn't lost during one of these disruptions. If you experience issues while you're working on your application or if you cannot access the website at all, please take a break and try again a little later.

2. investigating Dec 05, 2025, 07:11 PM UTC

   December 5, 2025 11.00 PT We are continuing to investigate this issue.

3. resolved Dec 09, 2025, 04:44 PM UTC

   This incident has been resolved.

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Started Nov 24, 2025, 09:31 PM UTC· resolved Nov 25, 2025, 03:02 AM UTC

1. investigating Nov 24, 2025, 09:31 PM UTC

   Due to a current issue, Workday email alerts for notifications and tasks may temporarily appear from a different sender address: UBC Notification ([email protected]) instead of the usual UBC Notification ([email protected]). UBC users can continue to review and act on these notifications as normal. The Workday system remains accessible and functional. Our technical teams are actively working to resolve the issue.

2. resolved Nov 25, 2025, 03:02 AM UTC

   This incident has been resolved.

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Started Nov 22, 2025, 12:00 AM UTC· resolved Nov 22, 2025, 03:24 AM UTC

1. investigating Nov 22, 2025, 12:00 AM UTC

   Printing for faculty, staff and students is currently unavailable as of 14:36 PT on the Okanagan campus. Technicians are investigating. An update will be shared in 30mins.

2. monitoring Nov 22, 2025, 01:36 AM UTC

   The issue is linked to the network issues being encountered at the Vancouver campus. Services have been restored as of 16:45 PT. Technicians continue to monitor for stability.

3. resolved Nov 22, 2025, 03:24 AM UTC

   The issue has been resolved

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Started Nov 21, 2025, 10:59 PM UTC· resolved Dec 01, 2025, 06:38 PM UTC

1. investigating Nov 21, 2025, 10:59 PM UTC

   Presently we are experiencing network connectivity issues in multiple buildings. Technicians are presently investigating.

2. investigating Nov 21, 2025, 10:59 PM UTC

   We are continuing to investigate this issue.

3. investigating Nov 21, 2025, 11:01 PM UTC

   We are continuing to investigate this issue.

4. investigating Nov 22, 2025, 12:53 AM UTC

   We are continuing to investigate this issue.

5. monitoring Nov 22, 2025, 01:24 AM UTC

   Network connectivity and services have been restored. IT teams are continuing to monitor the situation.

6. resolved Dec 01, 2025, 06:38 PM UTC

   The network connectivity issues have been resolved by UBC IT.

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Started Nov 20, 2025, 05:53 PM UTC· resolved Nov 20, 2025, 07:28 PM UTC

1. investigating Nov 20, 2025, 05:53 PM UTC

   We are currently experiencing issues with the EduCloud Server Kamloops location causing performance and connectivity issues with the management portal and workloads. We are currently investigating the issue and next update will be at 10:00.

2. investigating Nov 20, 2025, 06:32 PM UTC

   We have determined the root cause of the issue and are working on service restoration. Next update 11am.

3. investigating Nov 20, 2025, 07:28 PM UTC

   We are continuing to investigate this issue.

4. resolved Nov 20, 2025, 07:28 PM UTC

   We are continuing to investigate this issue.

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Started Nov 04, 2025, 07:33 PM UTC· resolved Nov 05, 2025, 07:13 PM UTC

1. investigating Nov 04, 2025, 07:33 PM UTC

   Users are unable to upload documents or attachments when initiating a business process (BP) in Workday and encounter page errors when attempting to submit BP steps. Workday has identified the root cause and is working on a system fix. An update will be provided when more information is available. If urgent, and when possible, users are advised to initiate a business process via the mobile app.

2. resolved Nov 05, 2025, 07:13 PM UTC

   A fix has been implemented, and users should now be able to upload attachments when initiating business processes in Workday and submit without any issues. If users continue to face any issues or need additional Workday support, please continue to reach out to the Integrated Service Centre (hXXps://isc.ubc.ca/).

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Started Oct 30, 2025, 12:41 AM UTC· resolved Oct 30, 2025, 06:00 AM UTC

1. identified Oct 30, 2025, 12:41 AM UTC

   Users attempting to access M365 services and portals such as Exchange Online, M365 Office Suite, Teams, OneDrive and Planner may have issues. Users can try going to https://m365.cloud.microsoft/apps and selecting their application from there as a workaround. Microsoft has confirmed that they are in the process of deploying a healthy configuration change to recover the affected services. The next update is scheduled for October 29, 2025 at 19:30.

2. resolved Oct 30, 2025, 06:00 AM UTC

   This incident has been resolved.

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