UBC Outage History

Telephone calls originating from TELUS lines may experience a busy signal when calling UBC Hospital phone numbers. Please hang up and immediately try your call again. UBC technicians are investigating the issue with our phone services provider.

We are receiving reports of issues authenticating to ubcsecure, ubcprivate, ubcoprivate and eduroam wireless networks in UBC Okanagan campus. The issue does not affect the broader UBC network. Technicians are investigating.

TouchNet PROD & TEST sites are currently experiencing issues loading. Digital Payments Program Support has contacted the vendor and will provide updates.

Two issues affecting Academic Progress Reports (APRs) since September 20th have been identified. First, total academic requirement data (degree credit totals) from discontinued programs are sometimes being pulled into student reports, causing them to incorrectly display numbers in the Overall Academic Progress (OAP) requirement from a past program instead of the current one. Workday has identified the cause and a fix will be deployed on October 3rd. Second, the system may be incorrectly retrieving academic requirements from a student’s previous, discontinued, program focus and displaying them in the Academic Requirements grid. This can result in some APRs displaying two sets of requirements, including those from programs that are no longer active. Workday has identified the root cause and is actively working to resolve it. More information will be posted as it becomes available.

The UBC Software Portal (download.ubc.ca and https://ubc.onthehub.com) is currently unavailable. Users will not able to login using OnTheHub login page, even with the correct CWL credentials. UBC IT technicians are investigating.

The UBC Online Timetable for Academic Year 2025 is currently inaccessible. The support teams are investigating but no ETA at this time. Please contact [email protected] for any questions and concerns.

As of 09:20 PT today, the it.ubc.ca website is unavailable. UBC IT technicians are currently investigating the issue and working on restoring all services.

At 21:00 PT on July 30, 2025, UBC IT identified a performance issue affecting Microsoft Endpoint Configuration Manager (MECM), which supports the University Computer Management System (UCMS). The issue has been escalated to vendor support, and both UBC IT technicians and the vendor are actively investigating and working to restore full service. This outage is currently impacting all UBC IT– and Edge Admin–managed Windows endpoints (including faculty, staff, and shared desktops and laptops) in accessing endpoint management services such as patching and software deployments via Software Center. Please note that this outage does not impact users' ability to access or use their devices. IT admins are advised not to use the MECM console at this time. We will provide further updates as they become available. Thank you for your patience and understanding.

We are actively working with Microsoft to resolve the issue. At this time, a definitive ETA is not yet available.

As of 13:00 PT today users may have been experiencing authentication issues with the following services. UBC IT technicians are currently looking into the issue and working on restoring all services. All CWL Account creation will be unavailable to: Students, applicants, alumni LLIS learners Basic Workers Authentication to the following services will be unavailable: Workday Appian Library (OpenAthens, Dryad, Meescan) UBC Bookstore LLIS Public/Staff portals PrairieLearn (CPSC) Faculty of Medicine (REAP) Applicant Service Centre (ASC) CWL Account Upgrader (CWLU) DAF website DeDupe website PHUB-admin website Science One UNI CRM UBC Student Housing and Community Services myAccount (including UBC Card) Vidcruiter UPass UBC Elections AMS Elections Faculty of Medicine simIQ Verify SP Merging/Deduplication unavailable Our next update will be at 16:00 PT.

UBC IT technicians are continuing to look into the issue and working on restoring all services. Our next update will be at 17:00 PT.

UBC IT technicians are continuing to look into the issue and working on restoring all services. Our next update will be at 18:00 PT.

We have identified that a small number of users may be experiencing difficulties accessing their mailboxes via webmail or email clients. Microsoft is aware of the issue and is investigating.

We are currently experiencing an issue with the Stash database. We are actively working on a resolution. Until then, the Stash (Bitbucket) service will be unavailable. We apologize for this inconvenience.

Okanagan campus is currently experiencing intermittent internet connectivity. Our service provider has confirmed a hardware failure and is working to resolve the issue. You may experience difficulty accessing internet sites. Local campus network services are otherwise operational, and inter-campus network connectivity is not affected. Voice services (telephones) are operational.