Is UBC down?

We are seeing intermittent disruptions in UBC CMS. To increase stability and security, users from both UBC and non-UBC networks may be prompted for browser verification. This will involve an intermediate screen being displayed and the need to click "Continue" to reach the site. This prompt will occur once every eight hours, for every UBC CMS website, and is not a cause for alarm. We are investigating the disruptions and will provide an update when we have more information or when the issue is resolved.

The disruptions in UBC CMS have now been resolved. Users should now be able to access UBC websites hosted on CMS without being prompted for browser verification. We will continue to monitor the situation. If you have any questions or concerns, please reach out to the LT Hub by emailing [email protected].

There is currently an issue with ServiceNow receiving inbound email messages. Teams are currently investigating. To report an urgent issue please visit https://it.ubc.ca/selfservice

ServiceNow inbound email issues should now be resolved. There may be a slight delay for the next hour while the backlog of messages clears. Teams will continue to monitor performance.

We are currently seeing intermittent degraded performance in ComPAIR. Users may receive a "503 Service Temporarily Unavailable" error when trying to log in to ComPAIR. We are currently investigating the issue and will provide an update when we have more information or when the issue is resolved.

We have implemented a fix and ComPAIR is now performing as expected. We are continuing to monitor the tool. If you encounter errors with ComPAIR at this time, please reach out to the LT Hub by emailing [email protected]

The degraded performance issues facing ComPAIR have now been resolved. We apologize for this service disruption. If you have any questions or concerns, please reach out to the LT Hub by emailing [email protected].

Some students are currently missing from class rosters in the Student Communications Tool in Workday due to a technical issue. As a result, instructors may be unable to send communications through the tool to their entire class roster. The issue is being investigated, and teams are working to resolve it as quickly as possible. We apologize for the inconvenience. An update will be posted as soon as more information or a resolution is available.

This issue has been resolved. Instructors should now be able to see their entire class roster when using the Student Communications Tool. We will continue to monitor. Please reach out to the Integrated Service Centre for questions and support.

The Email team identified and corrected a mail flow issue affecting email messages sent from some FASmail users to external addresses between September 22, 2026 10:40am and September 23, 2026 10:30am. All queued messages were released and delivered on September 23, 2026 at 10:40am. During this window, email messages that were successfully delivered may have included a “[Non-UBC Email]” banner at the top of the message. In some cases, messages may have been directed to the recipient’s spam folder or rejected. If you sent out any critical email messages from FASmail to an external email address during this window, please confirm with the recipient that the message was received.