Is UBC down?

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Current status
UBC is down

Active incident: Microsoft announces removal of Office support for older sys…

Official status page: https://status.it.ubc.ca · Polled every 5 minutes · 51 components tracked

UBC is reporting a major outage right now (last checked just now). 1 active incident on the official status page.

Real-time UBC status, recent outages, and incident history — pulled directly from UBC's official status page at https://status.it.ubc.ca every 5 minutes. Pingoru tracks 51 UBC services and has captured 139 incidents in the last 90 days (99.20% uptime). Get email, Slack, Discord, or webhook alerts the moment UBC reports a new incident — free for 5 monitors, no credit card.

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UBC uptime 99.20% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 66d 6h
    Started Jul 10, 2026, 10:48 PM UTC
    Other - VancouverOther - Okanagan
    Timeline · 1 update
    • investigating · Jul 10, 2026, 10:48 PM UTC

      Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely. • Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change: Mac OS – minimum version 12.0 (Monterey) iOS – minimum version 17.0 • Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change. • Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions: Office 2021 for Mac – minimum version 16.83 MS365 apps for iOS – minimum version 2.93 UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions. For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043

    Latest: Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for o…

Recent outages & incidents

Past 90 days
  1. Resolved 21h 43m
    Started Sep 10, 2026, 07:33 PM UTC · Resolved Sep 11, 2026, 05:17 PM UTC
    Faculty and Staff Email (FASmail)
    Timeline · 2 updates
    • investigating · Sep 10, 2026, 07:33 PM UTC

      Some users may experience issues sending and receiving emails using the Mac Mail client. To access your email, please use the online portal at outlook.office.com. UBC IT technicians are investigating.

    • resolved · Sep 11, 2026, 05:17 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 1d 15h
    Started Sep 08, 2026, 11:15 PM UTC · Resolved Sep 10, 2026, 03:02 PM UTC
    Other - VancouverOther - Okanagan
    Timeline · 2 updates
    • monitoring · Sep 08, 2026, 11:15 PM UTC

      Some users may experience intermittent issues connecting to the Pay for Print site. Please retry logging in at payforprint.ubc.ca. If you still experience issues, clear your browser's cache.

    • resolved · Sep 10, 2026, 03:02 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 1d 1h
    Started Sep 08, 2026, 08:31 PM UTC · Resolved Sep 09, 2026, 10:00 PM UTC
    Other - VancouverOther - Okanagan
    Timeline · 2 updates
    • monitoring · Sep 08, 2026, 08:31 PM UTC

      Users may be experiencing slower page loads on some UBC websites. Users accessing these sites from outside Canada will be required to complete a one-time verification to confirm that the request is legitimate. Users accessing the sites from within Canada will not be affected and should not notice any change to their normal experience. This additional verification is a temporary security measure. We are investigating intermittent performance issues affecting the UBC CMS. Technical teams are actively monitoring the situation and implementing mitigation measures to improve service stability. We will continue to provide updates as more information becomes available.

    • resolved · Sep 09, 2026, 10:00 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 2h 19m
    Started Sep 08, 2026, 07:01 PM UTC · Resolved Sep 08, 2026, 09:20 PM UTC
    Telephone Service - VancouverContact Centre - Vancouver
    Timeline · 2 updates
    • investigating · Sep 08, 2026, 07:01 PM UTC

      Please be advised that outbound international long distance calling is currently not available. Technicians are working with vendors to identify the issue.

    • resolved · Sep 08, 2026, 09:20 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved
    Started Sep 04, 2026, 10:52 PM UTC · Resolved Sep 04, 2026, 10:52 PM UTC
    Other - VancouverServer Infrastructure - Vancouver
    Timeline · 1 update
    • resolved · Sep 04, 2026, 10:52 PM UTC

      At approximately 1:50 am on September 4, EduCloud Server in Vancouver experienced an underlying infrastructure issue that affected the availability of a subset of virtual servers. Websites hosted on UBC CMS were offline between 01:50 and 06:00 on Friday September 4th, 2026 Affected virtual servers were restarted, with recovery completed by 6:30 am.

    Latest: At approximately 1:50 am on September 4, EduCloud Server in Vancouver experienced an underlying infrastructure issue that affected the availability of a subset of virtual servers. …

See the full UBC outage history

17 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 22 incidents View full outage history →