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CWL authentication Issue - July 30, 2026, 08:05 PT ---------------------- We are currently experiencing intermittent issues with CWL authentications. Some users may experience logging in with CWL to services. UBC IT technicians are currently investigating the issue.

UBC IT technicians have identified the root cause of the authentication issues. Impacted services are recovering and being continually monitored. Services impacted include services using CWL including VPN and wireless networks. There are currently a large number of requests in queue remaining to be processed. Users who have made changes to their CWL accounts, including password resets, account creation, and access provisioning, will experience delays before those changes take effect. For password resets, you may continue to use the previous password until it updates. We will provide further updates at 12:45 PT.

UBC IT technicians are continuing with recovery and we are monitoring the services. Services impacted include services using CWL including VPN and wireless networks. There are currently a large number of requests in queue remaining to be processed. Users who have made changes to their CWL accounts, including password resets, account creation, and access provisioning, will experience delays before those changes take effect. For password resets, you may continue to use the previous password until it updates. We will provide further updates at 14:15 PT.

UBC IT technicians are continuing with service recovery and monitoring. Some individual departmental services may still be impacted. We're working with administrators to resolve these issues. If you are still experiencing intermittent CWL authentication issues we recommend trying to log in again. We will provide further updates at 18:00 PT.

UBC IT technicians are continuing with service recovery and monitoring. Some individual departmental services may still be impacted. We're working with administrators to resolve these issues. If you are still experiencing intermittent CWL authentication issues we recommend trying to log in again. We will provide further updates at 20:00 PT.

Authentication services have been restored. UBC IT technicians will continue to monitor services closely.

Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely. • Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change: Mac OS – minimum version 12.0 (Monterey) iOS – minimum version 17.0 • Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change. • Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions: Office 2021 for Mac – minimum version 16.83 MS365 apps for iOS – minimum version 2.93 UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions. For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043

We are currently experiencing an issue affecting ASDM authentication via Cisco ISE in order to manage some departmental ASA firewall contexts. We are working closely with the vendor to resolve this. Currently a fix or workaround has not been identified. We will provide an update as soon as one is available. Thank you for your patience and cooperation.