UBC incident
EduCloud OpenStack Portal Issues March 20, 2026 08:00
UBC experienced a minor incident on March 20, 2026 affecting Other - Vancouver and Other - Okanagan, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 20, 2026, 03:23 PM UTC
We are currently experiencing issues with logging into the EduCloud OpenStack management portal. While the portal remains available, login attempts may fail with an error. Users may be unable to access the OpenStack management portal at this time. Existing workloads running in the OpenStack environment remain operational and are not impacted. You can continue to access and manage your virtual machines using standard remote access methods (e.g., SSH, RDP). Our team is actively investigating the issue and working toward resolution. The next update will be provided at 9:30 AM PT.
- monitoring Mar 20, 2026, 05:07 PM UTC
Update – 10:00 EduCloud OpenStack management portal is now available, team is continuing to review the environment with the vendor. Some intermittent issues may still be seen (e.g. tasks may error out). Next update by 11:30.
- resolved Mar 20, 2026, 06:31 PM UTC
This incident has been resolved.