UBC experienced a major incident on January 7, 2026 affecting Other - Vancouver and Other - Okanagan, lasting 43d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 07, 2026, 09:40 PM UTC
As of Friday, January 2, there have been intermittent system performance issues with the Official Document Management Tool (ODMT), which are causing students and staff to get an error when trying to generate letters and transcripts. Some users are receiving an error message of “Error Evaluating UI Expression” or “This student number does not exist, please confirm that the student number entered is correct.” We are working to resolve this issue. Check this page for updates.
- monitoring Jan 09, 2026, 11:03 PM UTC
ODMT performance has improved, and documents have been generated successfully. The ISC is continuing to monitor this issue.
- resolved Feb 20, 2026, 07:06 PM UTC
This incident has been resolved.