UBC incident
Kaltura Intermittent Video Playback & Embedding Issues January 20, 2026
UBC experienced a minor incident on January 20, 2026 affecting Other - Vancouver and Other - Okanagan, lasting 21h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2026, 08:35 PM UTC
There is currently a widespread service disruption affecting the Kaltura video platform. Users across multiple institutions in BC are reporting "API Errors," white boxes, or missing media when attempting to view or embed videos in course content. Impact Symptoms: Error messages (API Error) or failure to load media players within the Learning Management System (LMS). Scope: This is a vendor-side issue affecting both students viewing content and instructors uploading/embedding media. Current Status: • Investigating: The issue has been escalated to the vendor with high priority. Multiple tickets have been lodged, and technical teams are actively collaborating on a fix. Recommended Workaround If you encounter an error: 1. Refresh your browser page. 2. Navigate away from the page and return to it. We will provide further updates as the vendor resolves the issue.
- investigating Jan 21, 2026, 06:15 PM UTC
The issue is still ongoing and being investigated.
- resolved Jan 21, 2026, 06:32 PM UTC
Kaltura has resolved the issues identified by UBC and other Canadian institutions.