UBC Outage History

Users may be experiencing log-in issues and encounter the error message "There was an error processing your request." when trying to log in to https://turnitin.com. This issue was first reported April 28 at 2:00 p.m. Pacific. The issue is under investigation with the vendor. We will provide an update by 1:00 p.m. Pacific.

The vendor is continuing to investigate the login errors. We will provide another update by 4:00 p.m. Pacific.

Date: April 23, 2026 Status: Ongoing / Monitoring Services Affected: UBC CMS Description: Please be advised that we are currently experiencing connectivity issues with UBC CMS. At this time, these services may be down and inaccessible for users trying to reach them from outside the university network. Access remains stable and fully functional for users who are actively connected to a UBC network. Temporary Workaround: If you are off-campus and need immediate access to your UBC CMS, please connect to the UBC network via the university's VPN (myVPN). Once connected to the VPN, your access should be restored. Current Action: LTIC staff are actively monitoring the situation and investigating this issue. We apologize for any inconvenience this may cause and will provide an update as soon as the issue is resolved or if more information becomes available.

An LTPS outage began at approximately 11:30 PT. While the outage is being investigated, we have temporarily taken LTPS offline. Any enrolment changes in Workday will be queued while it is offline and they will be processed when the situation is resolved. Another update will be provided by 14:00 PT.

Our technicians are still investigating the issue. Another update will be provided by 16:00PT

SITS/e:Vision has scheduled maintenance today (April 9, 2026) and work is still on-going. The SITS/e:Vision system (including the Graduate Studies Admission System and Sauder Executive Education Registration) remains accessible however some users may experience intermittent interruptions. The support teams are investigating but we have no ETA at this time. For questions, please contact [email protected]

There are reports of access issues for some users with the SCMT application. The support teams are investigating but no ETA at this time. Please contact [email protected] for any questions and concerns.

There are reports of access issues for some users with the OAMS application. The support teams are investigating but no ETA at this time. Please contact [email protected] for any questions and concerns.

We are continuing to investigate this issue.

We are currently experiencing issues with logging into the EduCloud OpenStack management portal. While the portal remains available, login attempts may fail with an error. Users may be unable to access the OpenStack management portal at this time. Existing workloads running in the OpenStack environment remain operational and are not impacted. You can continue to access and manage your virtual machines using standard remote access methods (e.g., SSH, RDP). Our team is actively investigating the issue and working toward resolution. The next update will be provided at 9:30 AM PT.

UBC CMS is currently down and many UBC websites are unavailable. LTIC technicians are aware of the issue and currently investigating. Another update will be provided by 12:00 PM PT

Multiple building are experiencing power outages. Technician have been notified and are investigating.

Users are currently not able to access and log into Workday. All technical teams have been made aware and are looking into the issue.

Workday has confirmed an issue on their end affecting multiple customers and is working to identify the root cause and a resolution.

Users are currently not able to export or download the Student Photo Roster as a PDF file in the Final Grade Submission tool. Technical teams are investigating the root cause and working on a resolution. More information will be posted when available.

Users may experience issues related to connecting to Exchange. Technicians are presently investigating. Webmail is operational and can be used as a workaround.

We are currently experiencing performance issues with the Okanagan campus web hosting platform. Sites may be slow or unable to load. Technicians are investigating.

Technicians are continuing to work on the issue. No ETA for restoration at this time. Next update at 12:30 PT.

Please be advised that the UBC Official Documents Tool (ODMT) will be unavailable on Tuesday, February 3, 2026, from 15:00 - 16:00 PT to implement a system update.