UBC incident
Kaltura in Canvas Interruption and Authorization Request– January 13, 2026
UBC experienced a major incident on January 13, 2026 affecting Other - Vancouver and Other - Okanagan, lasting 37d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 13, 2026, 09:01 PM UTC
Kaltura was unavailable through Canvas this morning January 13, 2026, from 9:00 a.m. to 9:20 a.m. Pacific time due to a temporary service disruption. When accessing Canvas’s My Media or Media Gallery next, users will be prompted to authorize Kaltura. This is a legitimate request that will need to be accepted to continue using Kaltura through Canvas. As part of the upcoming upgrade to Kaltura’s LTI 1.3 integration , users will need to repeat this authorization one more time after Monday January 19 once the upgrade is completed. We apologize for any confusion; please feel free to reach out to [email protected] if you have any concerns. Thank you!
- resolved Feb 20, 2026, 08:21 PM UTC
This incident has been resolved.