UBC Outage History

There are reports of access issues with the following applications: Scientia Lifelong Learning Extended Education (LLIS) Supervisory Committee Management Tool (SCMT) Online Advising Management System (OAMS) The support teams are investigating but no ETA at this time. Please contact [email protected] for any questions and concerns.

Access issues for the following services are now resolved, teams are still investing the others: Supervisory Committee Management Tool (SCMT) Online Advising Management System (OAMS)

There are reports of access issues with the Doctoral Exams application. The support teams are investigating but no ETA at this time. Please contact [email protected] for any questions and concerns.

The UBC Library's Open Collections site (open.library.ubc.ca) is currently down. Technicians are investigating the issue. Next update will be at 14:00 PT.

Users may experience issues related to MS365 Services. Microsoft is currently investigating.

The vendor TouchNet has advised that they are aware of an issue impacting some users and students logging in to TouchNet PROD this afternoon and is actively working to resolve. They anticipate providing another update by 2 p.m. PT, if not sooner and apologize for the inconvenience. For any questions please contact [email protected]

The Final Grade Submission Tool (FGST) is unavailable at the moment. Faculty and staff are not able to access and use this tool. Please check back here for the latest status. We will provide updates as soon as possible.

The Final Grade Submission Tool (FGST) will remain unavailable over the weekend. We will provide a status update on Monday, July 13, around noon if the issue remains unresolved. Thank you for your patience and understanding.

Users are encountering issues with sending and receiving emails from shared mailboxes. Technicians have been notified and are investigating.

We have received reports of contact centres at the Okanagan campus not presenting the interactive voice menu prompts to inbound callers. Calls are being delivered to agents. Technicians are investigating the cause. No ETA for resolution available at this time. Next update at 11:00 PT.

UBC affiliated users are having intermittent issues authenticating to Eduroam at multiple Teaching Hospitals in the Lower Mainland. Technicians are aware and investigating.

Okanagan campus may be experiencing some Phone call quality issues. Technicians are working on remediating the issue. Next update at 13:15 PT.

Due to a planned maintenance there is a network outage for the Neville Scarfe Building.

Due to a planned building power shutdown the network for the Neville Scarfe Building is currently unavailable. This impacts, Wireless, landlines and hardwired connections/docking stations.

Please be advised that UBC Vancouver Contact Centre users may be experiencing intermittent audio issues. The main symptom includes the incoming caller not being able to hear the contact centre agent. Technicians are working with the respective vendors on a resolution

UBC Vancouver Contact Centre users may be experiencing intermittent audio issues. When the issue occurs, the incoming callers are not able to hear the Contact Centre agent. UBC IT suggests that if incoming calls are impacted by this issue, Contact Centre agents should disconnect the call and call them back. Technicians are working with the respective vendors on a resolution. We will provide our next update at 17:30 PT.

Users are currently unable to claim U-Passes after logging in to https://upassbc.translink.ca/ UBC IT technicians are aware of the issue and investigating with the vendor.

As of 17:30 PT on May 29, 2026, UBC Moodle, iPeer, ComPAIR, Wiki, Exam Card Scanner, and LTPS User Interface are all unavailable. UBC LTIC technicians have been contacted and are investigating the issue. Another update will be provided by 19:00 PT.

Microsoft Copilot users may be experiencing intermittent slowness or non-response from Copilot. Microsoft is aware of the issue and is actively working to recover the service. Next update will be provided at 12:00 PT.

The following services are presently impacted. - Scientia Enterprise Suite / Scientia Web Portal - SITS eVision - Online Advising Mangement System (OAMS) The support teams are currently working on this with no ETA at this time.

There are reports of access issues for some users with the Doctoral Exams application. The support teams are investigating but no ETA at this time. Please contact [email protected] for any questions and concerns.

There are reports of access issues for some users with the Clockwork application. The support teams are investigating but no ETA at this time. Please contact [email protected] for any questions and concerns.

Some users may be experiencing intermittent issues with CWL. IT teams are currently investigating this issue. We appreciate your patience. Please get in touch with the IT Service Centre in case you are experiencing CWL login challenges.

Disruption of Tableau services at UBC • Currently, there is a UBC-wide outage of Tableau services due to the ongoing contract renewal process. • Impact: users are unable to access data stored in Tableau reports which has a direct impact on their operations and supporting processes that use this data. • UBC Procurement is currently resolving this issue and working with Tableau to finalize the renewal, so that the access can be restored. • ETA: we are hoping to get it restored by around 2pm today.

• ETA Update: We are now targeting a resolution by 4:00 PM today.

• ETA Update: We are now targeting a resolution by 10:00 AM May 21, 2026

The Library Web Catalogue (Voyager) is intermittently unavailable. Accessing the catalogue may occasionally result in an error page. If this occurs, please refresh your web browser. UBC IT is currently working to restore normal service.