UBC Outage History

The UBC Mailing List service is currently experiencing an issue where the website lists.ubc.ca is very slow to load. Delivery of messages sent via UBC Mailing Lists is performing normally without delays. Our technical team is currently investigating the cause and working to restore normal service as quickly as possible.

Students are currently unable to swap courses or course sections in Workday. The issue is being investigated. In the meantime, students who require a course or section change are advised to contact their academic advisor, who are able to make the change on their behalf. Further updates will be provided as more information becomes available.

The Staples punchout catalogues are currently unavailable and cannot be used to purchase items through Workday. Staples is working to resolve the issue. Faculty and staff are advised to create a purchase requisition using the Non-Catalogue option to purchase from Staples, or try again later.

Some users may experience issues sending and receiving emails using the Mac Mail client. To access your email, please use the online portal at outlook.office.com. UBC IT technicians are investigating.

Please be advised that outbound international long distance calling is currently not available. Technicians are working with vendors to identify the issue.

Users may experience issues with their Adobe subscriptions. Some users may experience not being able to login into Adobe. UBC IT technicians are currently investigating the issue.

We are aware of issues with Adobe licensing this morning, affecting access to Acrobat and Creative Cloud applications. We are currently working with Adobe to resolve the issue. Another update will be provided at 10:30 PT.

Some Zoom users on Windows clients may have experienced a problem where Zoom requests to perform an update, but is unable to complete. This would prevent users from using the Zoom application to attend or schedule Zoom meetings until the update is completed. The cause of this issue has been identified and a remediation is in progress of being deployed. The update will happen automatically and no action should be required of the user.

We are currently experiencing slowness/performance issues accessing the UBC Directory. Support teams are investigating, and will provide an update as soon as one is available.

Users are currently experiencing authentication issue when logging in to UBC Services. The issue is being investigated.

We are continuing to investigate this issue.

Authentication services have been restored. UBC IT technicians will continue to monitor services closely. The next update will be at 12:30pm

CWL authentication Issue - July 30, 2026, 08:05 PT ---------------------- We are currently experiencing intermittent issues with CWL authentications. Some users may experience logging in with CWL to services. UBC IT technicians are currently investigating the issue.

There are reports of access issues with the following applications: Scientia Lifelong Learning Extended Education (LLIS) Supervisory Committee Management Tool (SCMT) Online Advising Management System (OAMS) The support teams are investigating but no ETA at this time. Please contact [email protected] for any questions and concerns.

Access issues for the following services are now resolved, teams are still investing the others: Supervisory Committee Management Tool (SCMT) Online Advising Management System (OAMS)

There are reports of access issues with the Doctoral Exams application. The support teams are investigating but no ETA at this time. Please contact [email protected] for any questions and concerns.

The UBC Library's Open Collections site (open.library.ubc.ca) is currently down. Technicians are investigating the issue. Next update will be at 14:00 PT.

Users may experience issues related to MS365 Services. Microsoft is currently investigating.

The vendor TouchNet has advised that they are aware of an issue impacting some users and students logging in to TouchNet PROD this afternoon and is actively working to resolve. They anticipate providing another update by 2 p.m. PT, if not sooner and apologize for the inconvenience. For any questions please contact [email protected]

The Final Grade Submission Tool (FGST) is unavailable at the moment. Faculty and staff are not able to access and use this tool. Please check back here for the latest status. We will provide updates as soon as possible.

The Final Grade Submission Tool (FGST) will remain unavailable over the weekend. We will provide a status update on Monday, July 13, around noon if the issue remains unresolved. Thank you for your patience and understanding.

Users are encountering issues with sending and receiving emails from shared mailboxes. Technicians have been notified and are investigating.

We have received reports of contact centres at the Okanagan campus not presenting the interactive voice menu prompts to inbound callers. Calls are being delivered to agents. Technicians are investigating the cause. No ETA for resolution available at this time. Next update at 11:00 PT.

We are currently experiencing an issue affecting ASDM authentication via Cisco ISE in order to manage some departmental ASA firewall contexts. We are working closely with the vendor to resolve this. Currently a fix or workaround has not been identified. We will provide an update as soon as one is available. Thank you for your patience and cooperation.