UBC Outage History

Started Nov 04, 2026, 05:25 PM UTC· resolved Nov 04, 2026, 07:00 PM UTC

1. investigating Nov 04, 2026, 05:25 PM UTC

   Voyager is currently unavailable and the issue is currently under investigation.

2. investigating Nov 04, 2026, 06:31 PM UTC

   Voyager has been restored, but UBC IT is investigating intermittent latency when accessing the web catalogue (OPAC).

3. resolved Nov 04, 2026, 07:00 PM UTC

   Voyager and Webcat are functioning normally. Service is fully restored.

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Started Nov 04, 2026, 05:12 PM UTC· resolved Nov 04, 2026, 05:44 PM UTC

1. investigating Nov 04, 2026, 05:12 PM UTC

   The shared web hosting platform is currently unavailable as of 10:00 PCT. At this moment websites hosted on the shared web hosting platform are offline. Technicians are currently investigating. An update will be provided in 30mins.

2. resolved Nov 04, 2026, 05:44 PM UTC

   Shared web hosting service has been restored as of 10:35 PCT.

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Started Oct 28, 2026, 09:19 PM UTC· resolved Oct 29, 2026, 04:50 PM UTC

1. investigating Oct 28, 2026, 09:19 PM UTC

   We are seeing intermittent disruptions in UBC CMS. To increase stability and security, users from both UBC and non-UBC networks may be prompted for browser verification. This will involve an intermediate screen being displayed and the need to click "Continue" to reach the site. This prompt will occur once every eight hours, for every UBC CMS website, and is not a cause for alarm. We are investigating the disruptions and will provide an update when we have more information or when the issue is resolved.

2. resolved Oct 29, 2026, 04:50 PM UTC

   The disruptions in UBC CMS have now been resolved. Users should now be able to access UBC websites hosted on CMS without being prompted for browser verification. We will continue to monitor the situation. If you have any questions or concerns, please reach out to the LT Hub by emailing [email protected].

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Started Oct 21, 2026, 06:11 PM UTC· resolved Nov 06, 2026, 10:27 PM UTC

1. investigating Oct 21, 2026, 06:11 PM UTC

   UBC is responding to a global critical issue affecting technology used by some websites and web applications. As a precaution, some UBC websites or services may be temporarily unavailable from off-campus while they are assessed and security updates are applied. If a website you are trying to access is unavailable, this may be the reason. UBC IT and distributed IT teams are working to identify affected systems and restore any impacted services as soon as they can be safely returned to operation. No action is required from users at this time. We will be providing updates on a regular basis regarding this issue.

2. investigating Oct 21, 2026, 07:52 PM UTC

   Update - We are continuing to monitor impacted websites and applications and take appropriate action where needed. Users may still experience issues connecting to some websites or applications. Thank you for your patience as we work to restore all services.

3. investigating Oct 23, 2026, 08:45 PM UTC

   UBC is responding to a global critical issue affecting technology used by some websites and web applications. As a precaution, some UBC websites or services may be temporarily unavailable from off-campus while they are assessed and security updates are applied. If a website you are trying to access is unavailable, this may be the reason. UBC IT and distributed IT teams are working to identify affected systems and restore any impacted services as soon as they can be safely returned to operation. No action is required from users at this time.

4. monitoring Oct 30, 2026, 10:00 PM UTC

   We are continuing to monitor impacted websites and applications and take appropriate action where needed. Users may still experience issues connecting to some websites or applications. Thank you for your patience as we work to restore all services.

5. resolved Nov 06, 2026, 10:27 PM UTC

   The issue related to UBC websites and web services being temporarily unavailable has been resolved. We appreciate your patience as we worked through the resolution.

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Started Oct 16, 2026, 04:35 PM UTC· resolved Oct 16, 2026, 05:05 PM UTC

1. investigating Oct 16, 2026, 04:35 PM UTC

   There is currently an issue with ServiceNow receiving inbound email messages. Teams are currently investigating. To report an urgent issue please visit https://it.ubc.ca/selfservice

2. resolved Oct 16, 2026, 05:05 PM UTC

   ServiceNow inbound email issues should now be resolved. There may be a slight delay for the next hour while the backlog of messages clears. Teams will continue to monitor performance.

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Started Oct 07, 2026, 08:38 PM UTC· resolved Oct 08, 2026, 03:28 PM UTC

1. investigating Oct 07, 2026, 08:38 PM UTC

   We are currently seeing intermittent degraded performance in ComPAIR. Users may receive a "503 Service Temporarily Unavailable" error when trying to log in to ComPAIR. We are currently investigating the issue and will provide an update when we have more information or when the issue is resolved.

2. monitoring Oct 07, 2026, 10:29 PM UTC

   We have implemented a fix and ComPAIR is now performing as expected. We are continuing to monitor the tool. If you encounter errors with ComPAIR at this time, please reach out to the LT Hub by emailing [email protected]

3. resolved Oct 08, 2026, 03:28 PM UTC

   The degraded performance issues facing ComPAIR have now been resolved. We apologize for this service disruption. If you have any questions or concerns, please reach out to the LT Hub by emailing [email protected].

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Started Sep 29, 2026, 11:41 PM UTC· resolved Oct 01, 2026, 05:28 PM UTC

1. investigating Sep 29, 2026, 11:41 PM UTC

   Some students are currently missing from class rosters in the Student Communications Tool in Workday due to a technical issue. As a result, instructors may be unable to send communications through the tool to their entire class roster. The issue is being investigated, and teams are working to resolve it as quickly as possible. We apologize for the inconvenience. An update will be posted as soon as more information or a resolution is available.

2. resolved Oct 01, 2026, 05:28 PM UTC

   This issue has been resolved. Instructors should now be able to see their entire class roster when using the Student Communications Tool. We will continue to monitor. Please reach out to the Integrated Service Centre for questions and support.

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Started Sep 22, 2026, 05:40 PM UTC· resolved Sep 23, 2026, 05:40 PM UTC

1. resolved Sep 24, 2026, 04:23 PM UTC

   The Email team identified and corrected a mail flow issue affecting email messages sent from some FASmail users to external addresses between September 22, 2026 10:40am and September 23, 2026 10:30am. All queued messages were released and delivered on September 23, 2026 at 10:40am. During this window, email messages that were successfully delivered may have included a “[Non-UBC Email]” banner at the top of the message. In some cases, messages may have been directed to the recipient’s spam folder or rejected. If you sent out any critical email messages from FASmail to an external email address during this window, please confirm with the recipient that the message was received.

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Started Sep 17, 2026, 07:20 PM UTC· resolved Sep 17, 2026, 08:29 PM UTC

1. investigating Sep 17, 2026, 07:20 PM UTC

   The UBC Mailing List service is currently experiencing an issue where the website lists.ubc.ca is very slow to load. Delivery of messages sent via UBC Mailing Lists is performing normally without delays. Our technical team is currently investigating the cause and working to restore normal service as quickly as possible.

2. resolved Sep 17, 2026, 08:29 PM UTC

   Resolved - This incident has been resolved.

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Started Sep 17, 2026, 05:33 PM UTC· resolved Sep 17, 2026, 08:44 PM UTC

1. identified Sep 17, 2026, 05:33 PM UTC

   We are aware of an issue affecting some UBC websites. Users may experience slow performance, intermittent errors, or difficulty accessing site content and administrative functions. Our technical teams are currently investigating the cause and working to restore normal service as quickly as possible.

2. identified Sep 17, 2026, 08:44 PM UTC

   Resolved - This incident has been resolved

3. resolved Sep 17, 2026, 08:44 PM UTC

   This incident has been resolved.

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Started Sep 16, 2026, 07:06 PM UTC· resolved Sep 16, 2026, 09:03 PM UTC

1. investigating Sep 16, 2026, 07:06 PM UTC

   Students are currently unable to swap courses or course sections in Workday. The issue is being investigated. In the meantime, students who require a course or section change are advised to contact their academic advisor, who are able to make the change on their behalf. Further updates will be provided as more information becomes available.

2. resolved Sep 16, 2026, 09:03 PM UTC

   This issue has been resolved. Students should now be able to swap courses and course sections in Workday as expected. Teams will continue to monitor the service for any further issues.

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Started Sep 15, 2026, 10:43 PM UTC· resolved Sep 16, 2026, 06:07 PM UTC

1. investigating Sep 15, 2026, 10:43 PM UTC

   The Staples punchout catalogues are currently unavailable and cannot be used to purchase items through Workday. Staples is working to resolve the issue. Faculty and staff are advised to create a purchase requisition using the Non-Catalogue option to purchase from Staples, or try again later.

2. resolved Sep 16, 2026, 06:07 PM UTC

   The Staples punchout issue has been resolved.

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Started Sep 10, 2026, 07:33 PM UTC· resolved Sep 11, 2026, 05:17 PM UTC

1. investigating Sep 10, 2026, 07:33 PM UTC

   Some users may experience issues sending and receiving emails using the Mac Mail client. To access your email, please use the online portal at outlook.office.com. UBC IT technicians are investigating.

2. resolved Sep 11, 2026, 05:17 PM UTC

   This incident has been resolved.

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Started Sep 08, 2026, 11:46 PM UTC· resolved Sep 10, 2026, 03:02 PM UTC

1. monitoring Sep 08, 2026, 11:46 PM UTC

   Some users may experience intermittent issues connecting to the Pay for Print site. Please retry logging in at payforprint.ubc.ca (without the www. prefix). If you still experience issues, clear your browser's cache.

2. resolved Sep 10, 2026, 03:02 PM UTC

   This incident has been resolved.

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Started Sep 08, 2026, 08:31 PM UTC· resolved Sep 09, 2026, 10:00 PM UTC

1. monitoring Sep 08, 2026, 08:31 PM UTC

   Users may be experiencing slower page loads on some UBC websites. Users accessing these sites from outside Canada will be required to complete a one-time verification to confirm that the request is legitimate. Users accessing the sites from within Canada will not be affected and should not notice any change to their normal experience. This additional verification is a temporary security measure. We are investigating intermittent performance issues affecting the UBC CMS. Technical teams are actively monitoring the situation and implementing mitigation measures to improve service stability. We will continue to provide updates as more information becomes available.

2. resolved Sep 09, 2026, 10:00 PM UTC

   This incident has been resolved.

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Started Sep 08, 2026, 07:01 PM UTC· resolved Sep 08, 2026, 09:20 PM UTC

1. investigating Sep 08, 2026, 07:01 PM UTC

   Please be advised that outbound international long distance calling is currently not available. Technicians are working with vendors to identify the issue.

2. resolved Sep 08, 2026, 09:20 PM UTC

   This incident has been resolved.

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Started Sep 04, 2026, 08:50 AM UTC· resolved Sep 04, 2026, 01:30 PM UTC

1. resolved Sep 04, 2026, 10:52 PM UTC

   At approximately 1:50 am on September 4, EduCloud Server in Vancouver experienced an underlying infrastructure issue that affected the availability of a subset of virtual servers. Websites hosted on UBC CMS were offline between 01:50 and 06:00 on Friday September 4th, 2026 Affected virtual servers were restarted, with recovery completed by 6:30 am.

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Started Aug 31, 2026, 04:32 PM UTC· resolved Sep 01, 2026, 04:12 PM UTC

1. investigating Aug 31, 2026, 04:32 PM UTC

   Users may experience issues with their Adobe subscriptions. Some users may experience not being able to login into Adobe. UBC IT technicians are currently investigating the issue.

2. investigating Aug 31, 2026, 04:44 PM UTC

   We are aware of issues with Adobe licensing this morning, affecting access to Acrobat and Creative Cloud applications. We are currently working with Adobe to resolve the issue. Another update will be provided at 10:30 PT.

3. identified Aug 31, 2026, 05:21 PM UTC

   Whilst Adobe users may receive a license expired notice, adobe software will continue to operate despite the notice. We continue to work with Adobe to resolve the issue.

4. identified Aug 31, 2026, 07:08 PM UTC

   As of 12:00 PM, we are still waiting for an update from Adobe regarding the resolution of the issue.

5. identified Aug 31, 2026, 08:56 PM UTC

   Adobe continues work to resolve the issue. Estimated time of resolution is not yet available. The expiry warning does not impact access to the Adobe software products at this time.

6. identified Aug 31, 2026, 11:32 PM UTC

   Adobe continues to work on resolving the problem. An update will be provided at 09:00 PT Tuesday morning. The expiry warning does not impact access to the Adobe software products at this time.

7. resolved Sep 01, 2026, 04:12 PM UTC

   We have resolved the license expiration message issue with Adobe. We thank you for your patience.

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Started Aug 17, 2026, 11:47 PM UTC· resolved Aug 31, 2026, 05:00 PM UTC

1. investigating Aug 17, 2026, 11:47 PM UTC

   Some Zoom users on Windows clients may have experienced a problem where Zoom requests to perform an update, but is unable to complete. This would prevent users from using the Zoom application to attend or schedule Zoom meetings until the update is completed. The cause of this issue has been identified and a remediation is in progress of being deployed. The update will happen automatically and no action should be required of the user.

2. identified Aug 19, 2026, 10:21 PM UTC

   A newer version of the "Zoom and Zoom plug-in for Outlook" program has been added to the Software Center which will remediate this issue. Users who are still experiencing the issue of Zoom prompting for administrator credentials should restart their computer. Once restarted, the new version of Zoom should be installed automatically when the computer is next asleep or locked but still connected to the internet. The latest Zoom client could also be installed manually by first uninstalling "Zoom and Zoom plug-in for Outlook" through Software Center then re-installing it.

3. resolved Aug 31, 2026, 05:00 PM UTC

   The Zoom Update issue has been resolved. Users who are still experiencing issues should re-install manually by first uninstalling "Zoom and Zoom plug-in for Outlook" through Software Center then re-installing it. A restart may be required before attempting re-install.

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Started Aug 13, 2026, 05:37 PM UTC· resolved Aug 17, 2026, 05:42 PM UTC

1. investigating Aug 13, 2026, 05:37 PM UTC

   We are currently experiencing slowness/performance issues accessing the UBC Directory. Support teams are investigating, and will provide an update as soon as one is available.

2. monitoring Aug 14, 2026, 04:53 PM UTC

   Performance has stabilized. Support teams are continuing to monitor.

3. resolved Aug 17, 2026, 05:42 PM UTC

   Resolved - This incident has been resolved.

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Started Aug 11, 2026, 05:15 PM UTC· resolved Aug 12, 2026, 12:01 AM UTC

1. investigating Aug 11, 2026, 05:15 PM UTC

   Users are currently experiencing authentication issue when logging in to UBC Services. The issue is being investigated.

2. investigating Aug 11, 2026, 05:34 PM UTC

   We are continuing to investigate this issue.

3. investigating Aug 11, 2026, 05:37 PM UTC

   Authentication services have been restored. UBC IT technicians will continue to monitor services closely. The next update will be at 12:30pm

4. monitoring Aug 11, 2026, 07:30 PM UTC

   .

5. monitoring Aug 11, 2026, 07:36 PM UTC

   Further authentication issues have been identified and are impacting some services across campus. Users experiencing issues can clear their browser's cookies and cache, and try logging in again. UBC IT technicians are continuing to investigate the issue.

6. monitoring Aug 11, 2026, 09:09 PM UTC

   The authentication issues have been resolved. UBC IT technicians are closely monitoring services.

7. resolved Aug 12, 2026, 12:01 AM UTC

   This incident has been resolved.

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Started Jul 30, 2026, 04:43 PM UTC· resolved Aug 06, 2026, 09:01 PM UTC

1. investigating Jul 30, 2026, 04:43 PM UTC

   CWL authentication Issue - July 30, 2026, 08:05 PT ---------------------- We are currently experiencing intermittent issues with CWL authentications. Some users may experience issues with logging in with CWL to services. UBC IT technicians are currently investigating the issue.

2. monitoring Jul 30, 2026, 06:22 PM UTC

   UBC IT technicians have identified the root cause of the authentication issues. Impacted services are recovering and being continually monitored. Services impacted include services using CWL including VPN and wireless networks. There are currently a large number of requests in queue remaining to be processed. Users who have made changes to their CWL accounts, including password resets, account creation, and access provisioning, will experience delays before those changes take effect. For password resets, you may continue to use the previous password until it updates. We will provide further updates at 12:45 PT.

3. monitoring Jul 30, 2026, 07:17 PM UTC

   UBC IT technicians are continuing with recovery and we are monitoring the services. Services impacted include services using CWL including VPN and wireless networks. There are currently a large number of requests in queue remaining to be processed. Users who have made changes to their CWL accounts, including password resets, account creation, and access provisioning, will experience delays before those changes take effect. For password resets, you may continue to use the previous password until it updates. We will provide further updates at 14:15 PT.

4. monitoring Jul 30, 2026, 08:55 PM UTC

   UBC IT technicians are continuing with service recovery and monitoring. Some individual departmental services may still be impacted. We're working with administrators to resolve these issues. If you are still experiencing intermittent CWL authentication issues we recommend trying to log in again. We will provide further updates at 18:00 PT.

5. monitoring Jul 31, 2026, 12:15 AM UTC

   UBC IT technicians are continuing with service recovery and monitoring. Some individual departmental services may still be impacted. We're working with administrators to resolve these issues. If you are still experiencing intermittent CWL authentication issues we recommend trying to log in again. We will provide further updates at 20:00 PT.

6. monitoring Jul 31, 2026, 03:00 AM UTC

   Authentication services have been restored. UBC IT technicians will continue to monitor services closely.

7. resolved Aug 06, 2026, 09:01 PM UTC

   This incident has been resolved.

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Started Jul 30, 2026, 03:52 PM UTC· resolved Jul 30, 2026, 04:19 PM UTC

1. investigating Jul 30, 2026, 03:52 PM UTC

   There are reports of access issues with the following applications: Scientia Lifelong Learning Extended Education (LLIS) Supervisory Committee Management Tool (SCMT) Online Advising Management System (OAMS) The support teams are investigating but no ETA at this time. Please contact [email protected] for any questions and concerns.

2. investigating Jul 30, 2026, 04:03 PM UTC

   Access issues for the following services are now resolved, teams are still investing the others: Supervisory Committee Management Tool (SCMT) Online Advising Management System (OAMS)

3. resolved Jul 30, 2026, 04:19 PM UTC

   This incident has been resolved.

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Started Jul 30, 2026, 03:39 PM UTC· resolved Jul 30, 2026, 03:52 PM UTC

1. investigating Jul 30, 2026, 03:39 PM UTC

   There are reports of access issues with the Doctoral Exams application. The support teams are investigating but no ETA at this time. Please contact [email protected] for any questions and concerns.

2. resolved Jul 30, 2026, 03:52 PM UTC

   This incident has been resolved.

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Started Jul 25, 2026, 06:43 PM UTC· resolved Jul 27, 2026, 04:25 PM UTC

1. investigating Jul 25, 2026, 06:43 PM UTC

   The UBC Library's Open Collections site (open.library.ubc.ca) is currently unavailable. Technicians are investigating the issue. Next update will be at 14:00 PT.

2. monitoring Jul 25, 2026, 10:49 PM UTC

   Service has been restored. Technicians will monitor over the weekend.

3. resolved Jul 27, 2026, 04:25 PM UTC

   The issue has been resolved.

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