UBC incident

Pinnacle Voice Services portal inaccessible - October 29, 2025 at 09:30 PT

Minor Resolved View vendor source →

UBC experienced a minor incident on October 29, 2025 affecting Other - Vancouver, lasting 11h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 06:52 PM UTC
Resolved
Oct 30, 2025, 06:00 AM UTC
Duration
11h 7m
Detected by Pingoru
Oct 29, 2025, 06:52 PM UTC

Affected components

Other - Vancouver

Update timeline

  1. investigating Oct 29, 2025, 06:52 PM UTC

    Users may experience issues when visiting the UBC IT Voice services portal (Pinnacle) at billing.it.ubc.ca. Our vendor has confirmed that they are experiencing a service issue which is resulting in latencies, timeouts and errors loading webpages. They are actively working on recovery of the service. The next update is scheduled for 14:00 PT.

  2. identified Oct 29, 2025, 09:36 PM UTC

    Our vendor has advised that they are in the process of recovery. The next update is scheduled for 18:00 PT.

  3. identified Oct 30, 2025, 12:37 AM UTC

    Our vendor has advised that they are in the process of recovery. The next update is scheduled for 19:30 PT.

  4. resolved Oct 30, 2025, 06:00 AM UTC

    This incident has been resolved.