UBC incident

Error uploading documents in Workday for business process initiation steps

UBC experienced a notice incident on November 4, 2025 affecting Workday, lasting 23h 39m. The incident has been resolved; the full update timeline is below.

Started: Nov 04, 2025, 07:33 PM UTC
Resolved: Nov 05, 2025, 07:13 PM UTC
Duration: 23h 39m
Detected by Pingoru: Nov 04, 2025, 07:33 PM UTC

Affected components

Workday

Update timeline

investigating Nov 04, 2025, 07:33 PM UTC

Users are unable to upload documents or attachments when initiating a business process (BP) in Workday and encounter page errors when attempting to submit BP steps. Workday has identified the root cause and is working on a system fix. An update will be provided when more information is available. If urgent, and when possible, users are advised to initiate a business process via the mobile app.
resolved Nov 05, 2025, 07:13 PM UTC

A fix has been implemented, and users should now be able to upload attachments when initiating business processes in Workday and submit without any issues. If users continue to face any issues or need additional Workday support, please continue to reach out to the Integrated Service Centre (hXXps://isc.ubc.ca/).