UBC incident
TouchNet PROD & TEST admin login sites are currently experiencing issues loading
UBC experienced a minor incident on October 29, 2025 affecting Other - Vancouver and Other - Okanagan, lasting 21h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:45 PM UTC
TouchNet PROD & TEST admin login sites are currently experiencing issues loading. DPP Support has contacted the vendor and will provide updates."
- investigating Oct 29, 2025, 05:58 PM UTC
TouchNet has advised there is an issue with Microsoft Azure worldwide that is impacting the ability for end users to log into TouchNet. This may impact u.Commerce admin login and payments that require payers to login to TouchNet. We will continue to provide updates as necessary. For any questions please contact [email protected]
- identified Oct 29, 2025, 08:13 PM UTC
TouchNet has provided the following status update on the Azure Front Door Issues: • Microsoft reports that they have initiated deployment of their last known good configuration which is expected to have completed at 12:30 pm PST • Microsoft expects full mitigation should take approximately 3.5 hours as they continue to recover nodes. • Expected recovery time is 4:30 pm PST We will continue to provide updates as necessary. For any questions please contact [email protected]"
- identified Oct 29, 2025, 10:10 PM UTC
TouchNet has advised Microsoft has deployed a resolution for their Azure issue and that it will take up to 4 more hours for everything to come back online. We should begin regaining access to TouchNet during this period, but access may be intermittent.
- resolved Oct 30, 2025, 02:10 PM UTC
This incident has been resolved as of October 29, 2025, 18:35 PT. TouchNet indicates that Microsoft reports that service has been restored, and Touchnet systems impacted by the outage are reported to be running normally at this time.