Twilio Outage History
Twilio degraded · 7 active incidents · 1 long-running issue View live status →Pingoru has recorded 1,181 incidents for Twilio: 1,176 in the last 12 months and 558 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 105 | 531 of 720 (74%) |
| May 2026 | 164 | 744 of 744 (100%) |
| June 2026 | 150 | 619 of 720 (86%) |
| July 2026 | 198 | 718 of 744 (96%) |
| August 2026 | 195 | 716 of 744 (96%) |
| September 2026 | 179 | 720 of 720 (100%) |
| October 2026 | 151 | 568 of 599 (95%) |
Incidents, newest first
Minor July 9, 2026 Content Approval for Types With Media Is Failing 1h 16m Content API
Started Jul 09, 2026, 04:43 PM UTC· resolved Jul 09, 2026, 05:59 PM UTC
- identified Jul 09, 2026, 04:43 PM UTC
Our engineers have identified an issue where we are seeing an elevated rate of Content template approval requests failing for types with media and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 09, 2026, 05:16 PM UTC
Issue where elevated rate of Content template approval requests failing for types with media is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jul 09, 2026, 05:59 PM UTC
Customers may have experienced delays and errors in managing WhatsApp phone numbers and template approvals. This has been resolved and is operating normally at this time.
Minor July 9, 2026 SMS Delivery Delays from Twilio Phone Numbers to T-Mobile United States 3h 59m SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America, SMS Toll-Free, North America
Started Jul 09, 2026, 09:13 AM UTC· resolved Jul 09, 2026, 01:12 PM UTC
- investigating Jul 09, 2026, 09:13 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 09, 2026, 10:14 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 09, 2026, 12:06 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 09, 2026, 12:21 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 09, 2026, 01:12 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States is operating normally.
Minor July 9, 2026 SMS Delivery Failures from Twilio Phone Numbers to Spusu Italy 4h 21m SMS, Europe
Started Jul 09, 2026, 08:50 AM UTC· resolved Jul 09, 2026, 01:12 PM UTC
- investigating Jul 09, 2026, 08:50 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Spusu network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 09, 2026, 09:55 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Spusu network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 09, 2026, 11:57 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Spusu network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 09, 2026, 01:12 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Spusu network subscribers in Italy is operating normally.
Minor July 9, 2026 SMS Delivery Delays from a Subset of Twilio Long Codes to United Kingdom 4h 6m SMS, Europe
Started Jul 09, 2026, 08:39 AM UTC· resolved Jul 09, 2026, 12:46 PM UTC
- investigating Jul 09, 2026, 08:39 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 09, 2026, 09:41 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 09, 2026, 11:32 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 09, 2026, 12:35 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 09, 2026, 12:46 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Minor July 9, 2026 SMS Delivery Failures from Twilio to MTN South Africa 3h 8m SMS, Middle East & Africa
Started Jul 09, 2026, 06:52 AM UTC· resolved Jul 09, 2026, 10:00 AM UTC
- investigating Jul 09, 2026, 06:52 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 09, 2026, 07:54 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 09, 2026, 07:55 AM UTC
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 09, 2026, 10:00 AM UTC
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Minor July 9, 2026 Functions UI unavailable in One Console 3h 37m Console, Functions
Started Jul 09, 2026, 03:10 AM UTC· resolved Jul 09, 2026, 06:47 AM UTC
- investigating Jul 09, 2026, 03:10 AM UTC
Twilio customers may be experiencing issues with Functions UI inside the One Console (1C). Users are unable to view, create, or manage functions at this time.Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 09, 2026, 03:13 AM UTC
We are continuing to investigate this issue.
- investigating Jul 09, 2026, 04:09 AM UTC
Twilio customers continue to experience issues with Functions UI inside the One Console (1C). Users are unable to view, create, or manage functions at this time. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 09, 2026, 06:16 AM UTC
We are observing recovery in the issue with Functions UI inside the One Console (1C). We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jul 09, 2026, 06:47 AM UTC
We are no longer experiencing issues with Functions UI inside the One Console (1C). This incident has been resolved.
Minor July 8, 2026 Voice Call Audio Quality Degradation From Colombia to Twilio Colombia Landline Numbers 17h 50m Voice, Latin America
Started Jul 08, 2026, 09:17 PM UTC· resolved Jul 09, 2026, 03:08 PM UTC
- investigating Jul 08, 2026, 09:17 PM UTC
Twilio customers may be experiencing voice call audio quality degradation from network subscribers in Colombia to Twilio Colombia Landline Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 08, 2026, 09:35 PM UTC
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 08, 2026, 10:37 PM UTC
Twilio customers may be experiencing voice call audio quality degradation from network subscribers in Colombia to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 09, 2026, 12:38 AM UTC
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 09, 2026, 04:44 AM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 09, 2026, 06:46 AM UTC
We have observed a recovery in voice calls from network subscribers in Colombia to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 09, 2026, 10:46 AM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Jul 09, 2026, 03:08 PM UTC
The incident has been resolved and voice calls from network subscribers in Colombia to Twilio Colombia Landline Numbers are operating normally.
Minor July 8, 2026 MMS Delivery Delays and Failures from Multiple Networks in United States to a Subset of Twilio Short Codes 4h 20m MMS Short Code, North America
Started Jul 08, 2026, 07:55 PM UTC· resolved Jul 09, 2026, 12:16 AM UTC
- investigating Jul 08, 2026, 07:55 PM UTC
Twilio customers may be experiencing MMS delivery delays from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 08, 2026, 09:00 PM UTC
Twilio customers may be experiencing MMS delivery delays from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 08, 2026, 10:02 PM UTC
We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 08, 2026, 10:14 PM UTC
We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 09, 2026, 12:15 AM UTC
We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 09, 2026, 12:16 AM UTC
The incident has been resolved and MMS delivery from network subscribers on affected networks in the United States to a subset of Twilio Short Codes is operating normally.
Minor July 8, 2026 Whatsapp and RCS Pages on One Console Are Not Loading 1h 53m Console
Started Jul 08, 2026, 03:23 PM UTC· resolved Jul 08, 2026, 05:17 PM UTC
- investigating Jul 08, 2026, 03:23 PM UTC
Our monitoring systems have detected a potential issue with Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jul 08, 2026, 03:26 PM UTC
We have detected an issue with WhatsApp and RCS pages on One Console, users may be unable to load them. Our team is actively working to resolve this issue and will provide with an update in 1 hour or as soon as we have news.
- identified Jul 08, 2026, 04:34 PM UTC
Our team is actively working to resolve an issue with WhatsApp and RCS pages on One Console, users may be unable to load them. We'll provide an update in 1 hour or as soon as we have more information.
- monitoring Jul 08, 2026, 04:44 PM UTC
We see recovery when accessing WhatsApp and RCS pages on One Console. We will monitor for 30 minutes to ensure a full resolution.
- resolved Jul 08, 2026, 05:17 PM UTC
The issue with WhatsApp and RCS pages on One Console has been resolved, all systems operational.
Notice July 8, 2026 Our Engineers are Investigating an Issue 3m
Started Jul 08, 2026, 01:26 PM UTC· resolved Jul 08, 2026, 01:30 PM UTC
- monitoring Jul 08, 2026, 01:26 PM UTC
Our engineers are currently investigating the customer impact of a retroactive issue. We will follow up and provide customer impact details within 2 hours.
- resolved Jul 08, 2026, 01:30 PM UTC
We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Minor July 8, 2026 One Console Page not Found for Products & Services > Numbers & Senders > Port and Host > Port-in US Local 3h 19m Console
Started Jul 08, 2026, 12:13 PM UTC· resolved Jul 08, 2026, 03:32 PM UTC
- investigating Jul 08, 2026, 12:13 PM UTC
We are aware of an issue affecting the Twilio Console when accessing the Products & Services > Numbers & Senders > Port and Host > Port-in US Local page. Our team is actively investigating the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 08, 2026, 01:19 PM UTC
We have identified the root cause of the issue when accessing Products & Services, we'll provide an update as soon as we have more insights.
- monitoring Jul 08, 2026, 02:35 PM UTC
We have resolved an issue affecting the Twilio Console when accessing the Products & Services > Numbers & Senders > Port and Host > Port-in US Local page. We'll monitor for 30 minutes.
- resolved Jul 08, 2026, 03:32 PM UTC
We have resolved an issue affecting the Twilio Console when accessing the Products & Services > Numbers & Senders > Port and Host > Port-in US Local page.
Minor July 8, 2026 SMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in Peru 13m SMS, Latin America
Started Jul 08, 2026, 02:00 AM UTC· resolved Jul 08, 2026, 02:14 AM UTC
- investigating Jul 08, 2026, 02:00 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 08, 2026, 02:13 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 08, 2026, 02:14 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in Peru is operating normally.
Minor July 8, 2026 Errors at the Zipwhip Toll-Free Verification Portal API v2 Endpoint 2h 1m Toll-Free Verification Portal
Started Jul 08, 2026, 12:48 AM UTC· resolved Jul 08, 2026, 02:50 AM UTC
- investigating Jul 08, 2026, 12:48 AM UTC
Our monitoring systems have detected a potential issue with 'get' calls to the Zipwhip toll-free V2 API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jul 08, 2026, 01:03 AM UTC
We are investigating 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. At this time Zipwhip customers may experience an error when executing a 'get' call to receive specific toll-free number information. The v1 endpoint is not impacted at this time. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 08, 2026, 01:58 AM UTC
We are continuing the investigation on 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. At this time Zipwhip customers may experience an error when executing a 'get' call to receive specific toll-free number information. The v1 endpoint is not impacted at this time. We expect to provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 08, 2026, 02:32 AM UTC
We are no longer experiencing 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint.We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or as soon as more information becomes available.
- resolved Jul 08, 2026, 02:50 AM UTC
We are no longer experiencing 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. This incident has been resolved.
Minor July 7, 2026 SMS Delivery Receipt Delays from Twilio to T-Mobile Czech Republic 6h 27m SMS, Europe
Started Jul 07, 2026, 11:59 PM UTC· resolved Jul 08, 2026, 06:27 AM UTC
- investigating Jul 07, 2026, 11:59 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 08, 2026, 01:06 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 08, 2026, 03:06 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 08, 2026, 04:58 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 08, 2026, 06:27 AM UTC
The incident has been resolved and SMS delivery receipts from Twilio to T-Mobile network subscribers in the Czech Republic are operating normally.
Minor July 7, 2026 Issues when utilizing WhatsApp Sandbox to Send Messages 2h 29m WhatsApp Messaging
Started Jul 07, 2026, 05:02 PM UTC· resolved Jul 07, 2026, 07:31 PM UTC
- investigating Jul 07, 2026, 05:02 PM UTC
Customers may be unable to send messages from Twilio's WhatsApp sandbox. Engineers are investigating the issue.
- investigating Jul 07, 2026, 06:26 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 07, 2026, 06:59 PM UTC
Engineers identified and fixed the issue that was causing customers to be unable to send messages from Twilio's WhatsApp sandbox. Customers can now send messages via the Twilio sandbox as normal.
- resolved Jul 07, 2026, 07:31 PM UTC
The issue impacting message send has been resolved and Twilio WhatsApp Sandbox is operating normally at this time.
Minor July 7, 2026 SMS Delivery Failures from Twilio to Multiple Networks in Caribbean Islands 3h 49m SMS, Latin America
Started Jul 07, 2026, 04:09 PM UTC· resolved Jul 07, 2026, 07:59 PM UTC
- investigating Jul 07, 2026, 04:09 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in Caribbean Islands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 07, 2026, 05:14 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries in the Caribbean. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 07, 2026, 05:56 PM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Caribbean Islands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 07, 2026, 07:59 PM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in Caribbean Islands is operating normally.
Minor July 7, 2026 SMS Delivery Failures from Twilio to Entel Bolivia, Softbank Japan and MTN Ghana 5h 53m SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America, SMS, Latin America and 3 more
Started Jul 07, 2026, 03:09 PM UTC· resolved Jul 07, 2026, 09:03 PM UTC
- investigating Jul 07, 2026, 03:09 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 07, 2026, 03:47 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries across APAC and Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 07, 2026, 04:34 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Entel network subscribers in Bolivia and Softbank network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 07, 2026, 05:38 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Entel network subscribers in Bolivia and Softbank network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 07, 2026, 07:03 PM UTC
We have observed a recovery in SMS delivery from Twilio to Entel network subscribers in Bolivia, Softbank network subscribers in Japan, and MTN network subscribers in Ghana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 07, 2026, 09:03 PM UTC
The incident has been resolved and SMS delivery from Twilio to Entel network subscribers in Bolivia, Softbank network subscribers in Japan and MTN network subscribers in Ghana is operating normally.
Minor July 7, 2026 SMS Delivery Delays and Failures from Twilio to Liberty Puerto Rico 11h 10m SMS, Latin America
Started Jul 07, 2026, 02:57 PM UTC· resolved Jul 08, 2026, 02:08 AM UTC
- investigating Jul 07, 2026, 02:57 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 07, 2026, 03:24 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 07, 2026, 04:24 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 07, 2026, 06:28 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 07, 2026, 08:50 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 07, 2026, 09:54 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 07, 2026, 10:55 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 08, 2026, 01:36 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 08, 2026, 02:08 AM UTC
The incident has been resolved and SMS delivery from Twilio to Liberty network subscribers in Puerto Rico is operating normally.
Minor July 6, 2026 Console A2P Campaign Editing Unavailable 8h 26m Console, PHONE NUMBERS
Started Jul 06, 2026, 06:36 PM UTC· resolved Jul 07, 2026, 03:02 AM UTC
- investigating Jul 06, 2026, 06:36 PM UTC
Our monitoring systems have detected a potential issue with Edit and Resubmit Rejected A2p Campaigns via Console Ui. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jul 06, 2026, 07:32 PM UTC
We are aware of an issue affecting the Twilio Console A2P 10DLC campaign management functionality. Customers are unable to edit and resubmit rejected A2P campaigns due to a missing "Fix" button on the campaign management screen for campaign initially submitted without Privacy Policy and Terms & Condition field values, which leaves critical fields such as Campaign Description and Sample Messages locked as read-only. Our team is actively investigating the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 06, 2026, 08:14 PM UTC
We are aware of an issue affecting the Twilio Console A2P 10DLC campaign management functionality. Customers are unable to edit and resubmit rejected A2P campaigns due to a missing "Fix" button on the campaign management screen for campaign initially submitted without Privacy Policy and Terms & Condition field values, which leaves critical fields such as Campaign Description and Sample Messages locked as read-only. Our team is actively investigating the root cause. We expect to provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 06, 2026, 10:14 PM UTC
We are aware of an issue affecting the Twilio Console A2P 10DLC campaign management functionality. Customers are unable to edit and resubmit rejected A2P campaigns due to a missing "Fix" button on the campaign management screen for campaign initially submitted without Privacy Policy and Terms & Condition field values using APIs, which leaves critical fields such as Campaign Description and Sample Messages locked as read-only. Customers can delete and resubmit such campaigns with Privacy Policy and Terms & Condition fields without incurring campaign fees for the failed submission. Our team is actively working on addressing the root cause. We expect to provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 06, 2026, 11:29 PM UTC
We have identified and mitigated the issue impacting edit capability of failed campaign registrations without Privacy Policy and Terms & Condition fields. We are working on resolving all existing impacted customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- monitoring Jul 06, 2026, 11:59 PM UTC
We have identified and mitigated the issue impacting edit capability of failed campaign registrations without Privacy Policy and Terms & Condition fields. We are working on resolving all existing impacted customers. We expect to provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 07, 2026, 02:00 AM UTC
We have identified and mitigated the issue impacting edit capability of failed campaign registrations without Privacy Policy and Terms & Condition fields. We are working on resolving all existing impacted customers. We expect to provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 07, 2026, 03:02 AM UTC
The issue impacting the edit capability of failed campaign registrations without Privacy Policy and Terms & Condition fields has been resolved, and the service is operating normally at this time.
Minor July 6, 2026 Voice Gather Speech Degraded in Eu-West-1 1d 6h Speech Recognition (Gather Speech) IE1
Started Jul 06, 2026, 01:43 PM UTC· resolved Jul 07, 2026, 08:28 PM UTC
- investigating Jul 06, 2026, 01:43 PM UTC
Our engineers are investigating the issue with Gather speech and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 06, 2026, 02:35 PM UTC
We are still investigating the issue with Gather speech and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 06, 2026, 04:33 PM UTC
We continue to experience issues with Gather speech and are actively working to deploy a fix. We expect to provide another update in 4 hours, or sooner if more information becomes available.
- investigating Jul 06, 2026, 08:33 PM UTC
We continue to experience issues with Gather speech and are actively working to deploy a fix. We expect to provide another update in 8 hours, or sooner if more information becomes available.
- investigating Jul 07, 2026, 04:35 AM UTC
We continue to experience issues with Gather speech and are actively working to deploy a fix. We expect to provide another update in 16 hours, or sooner if more information becomes available.
- monitoring Jul 07, 2026, 06:28 PM UTC
Gather speech is now operating normally. We will continue to monitor for system stability. We'll provide another update in 24hrs or as soon as more information becomes available.
- resolved Jul 07, 2026, 08:28 PM UTC
The issue has been resolved and Gather Speech is operating normally at this time.
Minor July 6, 2026 Voice Call Failures from Twilio Phone Numbers to United States and Spain 10h 55m Voice, North America, Voice, Europe
Started Jul 06, 2026, 06:54 AM UTC· resolved Jul 06, 2026, 05:50 PM UTC
- investigating Jul 06, 2026, 06:54 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 06, 2026, 07:55 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries across North America and Europe. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 06, 2026, 09:56 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain, including emergency call attempts. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Jul 06, 2026, 01:57 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jul 06, 2026, 02:29 PM UTC
Twilio customers may be experiencing emergency call failures from Twilio phone numbers to emergency services in the USA and Spain. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jul 06, 2026, 03:35 PM UTC
Twilio customers may be experiencing emergency call failures from Twilio phone numbers to emergency services in the USA and Spain. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Jul 06, 2026, 05:50 PM UTC
The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in the United States and Spain are operating normally.
Minor July 4, 2026 SMS Delivery Delays from Twilio Phone Numbers to Telkomsel Indonesia 10h 37m SMS, APAC
Started Jul 04, 2026, 04:00 AM UTC· resolved Jul 04, 2026, 02:38 PM UTC
- investigating Jul 04, 2026, 04:00 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 04, 2026, 04:40 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 04, 2026, 12:52 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telkomsel network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 04, 2026, 02:38 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Telkomsel network subscribers in Indonesia is operating normally.
Notice July 3, 2026 On Call Engineers are Investigating an issue with Messaging Insights filtering 28m Messaging Insights
Started Jul 03, 2026, 07:10 PM UTC· resolved Jul 03, 2026, 07:39 PM UTC
- investigating Jul 03, 2026, 07:10 PM UTC
Our monitoring systems have detected a potential issue with Messaging Insights time range filtering. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- resolved Jul 03, 2026, 07:39 PM UTC
We have fully investigated the Messaging Insights time range filtering issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Minor July 3, 2026 SMS Delivery Delays and Failures From a Subset of Twilio Long Codes to Orange France 3h 48m SMS, Europe
Started Jul 03, 2026, 06:37 AM UTC· resolved Jul 03, 2026, 10:25 AM UTC
- investigating Jul 03, 2026, 06:37 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 03, 2026, 07:18 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 03, 2026, 07:19 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 03, 2026, 09:28 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 03, 2026, 10:25 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in France is operating normally.
Minor July 2, 2026 SMS Delivery Receipt Delays From a Subset of Twilio Long Codes to Zong Pakistan 7h 57m SMS, APAC
Started Jul 02, 2026, 06:53 PM UTC· resolved Jul 03, 2026, 02:50 AM UTC
- investigating Jul 02, 2026, 06:53 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Zong network subscribers in Pakistan. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 02, 2026, 06:53 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 02, 2026, 07:59 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 02, 2026, 10:05 PM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to Zong network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 03, 2026, 12:06 AM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to Zong network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 03, 2026, 02:50 AM UTC
The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to Zong network subscribers in Pakistan are operating normally.