Twilio incident
SMS Delivery Delays from Twilio Phone Numbers to Telkomsel Indonesia
Twilio experienced a minor incident on July 4, 2026 affecting SMS, APAC, lasting 10h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 04, 2026, 04:00 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 04, 2026, 04:40 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 04, 2026, 12:52 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telkomsel network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 04, 2026, 02:38 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Telkomsel network subscribers in Indonesia is operating normally.