Twilio incident
Voice Call Audio Quality Degradation From Colombia to Twilio Colombia Landline Numbers
Twilio experienced a minor incident on July 8, 2026 affecting Voice, Latin America, lasting 17h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 09:17 PM UTC
Twilio customers may be experiencing voice call audio quality degradation from network subscribers in Colombia to Twilio Colombia Landline Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 08, 2026, 09:35 PM UTC
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 08, 2026, 10:37 PM UTC
Twilio customers may be experiencing voice call audio quality degradation from network subscribers in Colombia to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 09, 2026, 12:38 AM UTC
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 09, 2026, 04:44 AM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 09, 2026, 06:46 AM UTC
We have observed a recovery in voice calls from network subscribers in Colombia to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 09, 2026, 10:46 AM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Jul 09, 2026, 03:08 PM UTC
The incident has been resolved and voice calls from network subscribers in Colombia to Twilio Colombia Landline Numbers are operating normally.