Twilio incident

Content Approval for Types With Media Is Failing

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 9, 2026 affecting Content API, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2026, 04:43 PM UTC
Resolved
Jul 09, 2026, 05:59 PM UTC
Duration
1h 16m
Detected by Pingoru
Jul 09, 2026, 04:43 PM UTC

Affected components

Content API

Update timeline

  1. identified Jul 09, 2026, 04:43 PM UTC

    Our engineers have identified an issue where we are seeing an elevated rate of Content template approval requests failing for types with media and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. monitoring Jul 09, 2026, 05:16 PM UTC

    Issue where elevated rate of Content template approval requests failing for types with media is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  3. resolved Jul 09, 2026, 05:59 PM UTC

    Customers may have experienced delays and errors in managing WhatsApp phone numbers and template approvals. This has been resolved and is operating normally at this time.