Twilio incident

SMS Delivery Failures from Twilio to Entel Bolivia, Softbank Japan and MTN Ghana

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 7, 2026 affecting SMS Long Code, North America and SMS Short Code, North America and 1 more component, lasting 5h 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 03:09 PM UTC
Resolved
Jul 07, 2026, 09:03 PM UTC
Duration
5h 53m
Detected by Pingoru
Jul 07, 2026, 03:09 PM UTC

Affected components

SMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North AmericaSMS, Latin AmericaSMS, APACSMS, EuropeSMS, Middle East & Africa

Update timeline

  1. investigating Jul 07, 2026, 03:09 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jul 07, 2026, 03:47 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries across APAC and Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jul 07, 2026, 04:34 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Entel network subscribers in Bolivia and Softbank network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Jul 07, 2026, 05:38 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Entel network subscribers in Bolivia and Softbank network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Jul 07, 2026, 07:03 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Entel network subscribers in Bolivia, Softbank network subscribers in Japan, and MTN network subscribers in Ghana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Jul 07, 2026, 09:03 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Entel network subscribers in Bolivia, Softbank network subscribers in Japan and MTN network subscribers in Ghana is operating normally.