Twilio incident
SMS Delivery Failures from Twilio to Multiple Networks in Caribbean Islands
Twilio experienced a minor incident on July 7, 2026 affecting SMS, Latin America, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 07, 2026, 04:09 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in Caribbean Islands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 07, 2026, 05:14 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries in the Caribbean. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 07, 2026, 05:56 PM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Caribbean Islands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 07, 2026, 07:59 PM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in Caribbean Islands is operating normally.