Twilio incident
Whatsapp and RCS Pages on One Console Are Not Loading
Twilio experienced a minor incident on July 8, 2026 affecting Console, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 03:23 PM UTC
Our monitoring systems have detected a potential issue with Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jul 08, 2026, 03:26 PM UTC
We have detected an issue with WhatsApp and RCS pages on One Console, users may be unable to load them. Our team is actively working to resolve this issue and will provide with an update in 1 hour or as soon as we have news.
- identified Jul 08, 2026, 04:34 PM UTC
Our team is actively working to resolve an issue with WhatsApp and RCS pages on One Console, users may be unable to load them. We'll provide an update in 1 hour or as soon as we have more information.
- monitoring Jul 08, 2026, 04:44 PM UTC
We see recovery when accessing WhatsApp and RCS pages on One Console. We will monitor for 30 minutes to ensure a full resolution.
- resolved Jul 08, 2026, 05:17 PM UTC
The issue with WhatsApp and RCS pages on One Console has been resolved, all systems operational.