Twilio incident
Errors at the Zipwhip Toll-Free Verification Portal API v2 Endpoint
Twilio experienced a minor incident on July 8, 2026 affecting Toll-Free Verification Portal, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 12:48 AM UTC
Our monitoring systems have detected a potential issue with 'get' calls to the Zipwhip toll-free V2 API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jul 08, 2026, 01:03 AM UTC
We are investigating 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. At this time Zipwhip customers may experience an error when executing a 'get' call to receive specific toll-free number information. The v1 endpoint is not impacted at this time. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 08, 2026, 01:58 AM UTC
We are continuing the investigation on 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. At this time Zipwhip customers may experience an error when executing a 'get' call to receive specific toll-free number information. The v1 endpoint is not impacted at this time. We expect to provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 08, 2026, 02:32 AM UTC
We are no longer experiencing 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint.We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or as soon as more information becomes available.
- resolved Jul 08, 2026, 02:50 AM UTC
We are no longer experiencing 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. This incident has been resolved.