Twilio incident
MMS Delivery Delays and Failures from Multiple Networks in United States to a Subset of Twilio Short Codes
Twilio experienced a minor incident on July 8, 2026 affecting MMS Short Code, North America, lasting 4h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 07:55 PM UTC
Twilio customers may be experiencing MMS delivery delays from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 08, 2026, 09:00 PM UTC
Twilio customers may be experiencing MMS delivery delays from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 08, 2026, 10:02 PM UTC
We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 08, 2026, 10:14 PM UTC
We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 09, 2026, 12:15 AM UTC
We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 09, 2026, 12:16 AM UTC
The incident has been resolved and MMS delivery from network subscribers on affected networks in the United States to a subset of Twilio Short Codes is operating normally.