Twilio incident
SMS Delivery Delays from a Subset of Twilio Long Codes to United Kingdom
Twilio experienced a minor incident on July 9, 2026 affecting SMS, Europe, lasting 4h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2026, 08:39 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 09, 2026, 09:41 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 09, 2026, 11:32 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 09, 2026, 12:35 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 09, 2026, 12:46 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.