Twilio incident
SMS Delivery Delays and Failures from Twilio to Liberty Puerto Rico
Twilio experienced a minor incident on July 7, 2026 affecting SMS, Latin America, lasting 11h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 07, 2026, 02:57 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 07, 2026, 03:24 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 07, 2026, 04:24 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 07, 2026, 06:28 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 07, 2026, 08:50 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 07, 2026, 09:54 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 07, 2026, 10:55 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 08, 2026, 01:36 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 08, 2026, 02:08 AM UTC
The incident has been resolved and SMS delivery from Twilio to Liberty network subscribers in Puerto Rico is operating normally.