Twilio experienced a minor incident on July 6, 2026 affecting Speech Recognition (Gather Speech) IE1, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2026, 01:43 PM UTC
Our engineers are investigating the issue with Gather speech and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 06, 2026, 02:35 PM UTC
We are still investigating the issue with Gather speech and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 06, 2026, 04:33 PM UTC
We continue to experience issues with Gather speech and are actively working to deploy a fix. We expect to provide another update in 4 hours, or sooner if more information becomes available.
- investigating Jul 06, 2026, 08:33 PM UTC
We continue to experience issues with Gather speech and are actively working to deploy a fix. We expect to provide another update in 8 hours, or sooner if more information becomes available.
- investigating Jul 07, 2026, 04:35 AM UTC
We continue to experience issues with Gather speech and are actively working to deploy a fix. We expect to provide another update in 16 hours, or sooner if more information becomes available.
- monitoring Jul 07, 2026, 06:28 PM UTC
Gather speech is now operating normally. We will continue to monitor for system stability. We'll provide another update in 24hrs or as soon as more information becomes available.
- resolved Jul 07, 2026, 08:28 PM UTC
The issue has been resolved and Gather Speech is operating normally at this time.