Twilio incident
SMS Delivery Failures from Twilio to MTN South Africa
Twilio experienced a minor incident on July 9, 2026 affecting SMS, Middle East & Africa, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2026, 06:52 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 09, 2026, 07:54 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 09, 2026, 07:55 AM UTC
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 09, 2026, 10:00 AM UTC
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.