Thrive Learning Outage History

We have identified a problem which is resulting in delays with content updates being reflected in the platform. Examples of these changes may include, but not limited to: Visibility of content on Explore Visibility of content within audiences Content tag changes We are actively working to process the backlog of updates. This may mean that any changes made to content, such as tagging or endorsing for Explore, may not be immediately reflected. We are continuing to monitor the progress of the issue, and will provide updates once we have confirmed all delayed changes have been processed. This does not impact the ability to view, complete share or create content.

The delayed backlog in processing updates has now cleared, and all content updates have now been fully processed. These will now be reflected across your platform as normal. We are continuing to monitor for any further increase in processing times.

We have rolled back to a more stable release and applied updates to improve performance. We're now monitoring to confirm Kiki has returned to normal. Responses should be back to full speed and drawing on your organisation's own content again. If you're still seeing issues, please refresh your browser. We'll confirm once we're satisfied the issue is fully resolved.

A fix has been implemented and we are monitoring the results. Due to the nature of the root cause, it may take a few mintutes for the update to propagate out to all active user sessions. All checks have been made to ensure that the solution is now in place and content is now accessible. If you are still experiencing problems with specific content or users, please let our Support team know and we can investigate.

Earlier today, Thrive's monitoring identified an issue impacting Audience assignment. The issue began at 11:39 GMT and ended at 14:45 GMT. During this time, some users may have been assigned to an incorrect audience. The change has been reverted and the audience assignments are in the process of being corrected.

Thrive has completed correcting audience assignments. Our monitoring is not showing any additional assignment issues. If you have any questions or are having challenges, please contact our Support Team.

A fix has been released and initial monitoring has confirmed the issue to be resolved. We will continue to monitor for any further problems before fully closing the incident

We are continuing to monitor for any further issues.

The issue preventing CSV uploads in Production Environments has been resolved. Our teams are continuing to monitor the situation to ensure stability.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been released and we are monitoring before marking as resolved

Ongoing network issues with a 3rd party CDN service is currently impacting our Thrive Help and Support portals. We are monitoring for further updates as theyare communicated The issues do not impact the Thrive platform directly but may impact content that utilise these services

A root cause of the issue has been identified and contained. We're now monitoring services and we can see that the problem has now stabalised.

Our monitoring uncovered some challenges with searching. We are in the process of restarting impacted clusters to rectify any lingering search issues. This should complete within the next hour.

All clusters have now been restarted. We are continuing to monitor services.

As part of our proactive monitoring, we discovered an issue today that impacted enrollments and assignments. The root cause of the issue has been contained and our teams are now working to correct any records that have been missed.

Our teams are continuing the work to correct missed records.

We have partially corrected the missing data so that any newly created assignments have now assigned the content to the audience members. Where users were added to an audience with an existing assignment, their enrolments were not created and content was not assigned. We're working to correct the missing enrolments so that users are correctly assigned as the final step to fully resolve the issue.

The fix has now been deployed to Production. Initial testing indicates that the incident is resolved. We will continue to monitor closely in the meantime.

A fix has been implemented and we are currently monitoring results across customer platforms.

The issue has been contained and content is launching as expected. If you are still seeing problems, clear your cache, logout and log back in.

We are happy to report that the Leadership Dashboard, Content Dashboard and Team Progress are once again loading. We are monitoring the situation and will be posting additional details as we conclude our full investigation.

We are continuing to process the backlog of assignments. During this time, users may receive multiple email notifications as they are added to and removed from assignments. We appreciate your patience while this work is completed.