Thrive Learning incident
Automatic enrollments and assignments not being processed
Thrive Learning experienced a notice incident on October 16, 2025 affecting UK Platform - Prod, lasting 3d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 16, 2025, 05:11 PM UTC
As part of our proactive monitoring, we discovered an issue today that impacted enrollments and assignments. The root cause of the issue has been contained and our teams are now working to correct any records that have been missed.
- monitoring Oct 16, 2025, 08:02 PM UTC
Our teams are continuing the work to correct missed records.
- monitoring Oct 17, 2025, 09:54 AM UTC
We have partially corrected the missing data so that any newly created assignments have now assigned the content to the audience members. Where users were added to an audience with an existing assignment, their enrolments were not created and content was not assigned. We're working to correct the missing enrolments so that users are correctly assigned as the final step to fully resolve the issue.
- resolved Oct 20, 2025, 10:33 AM UTC
All missing enrolments have now been created and applied to users who were assigned during the incident time period. If you do see anything unexpected for specific users on your platform, just reach out to our support team.