Thrive Learning incident

Leadership & Content Dashboard - page does not fully load

Minor Resolved View vendor source →

Thrive Learning experienced a minor incident on July 15, 2025 affecting UK Platform - Prod, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 11:27 AM UTC
Resolved
Jul 15, 2025, 01:00 PM UTC
Duration
1h 33m
Detected by Pingoru
Jul 15, 2025, 11:27 AM UTC

Affected components

UK Platform - Prod

Update timeline

  1. investigating Jul 15, 2025, 11:27 AM UTC

    We are currently investigating an issue where dashboard data is not being loaded, or loading very slowly. This issue would impact any users trying to access the Leadership Dashboard, the Content dashboard or Team Progress. Our teams are currently investigating the issue. We will provide another update within the next hour.

  2. monitoring Jul 15, 2025, 11:39 AM UTC

    We are happy to report that the Leadership Dashboard, Content Dashboard and Team Progress are once again loading. We are monitoring the situation and will be posting additional details as we conclude our full investigation.

  3. resolved Jul 15, 2025, 01:00 PM UTC

    The team made configuration changes that resulted in more efficient queries and increased capacity for said queries. This issue is now fully resolved.