Thrive Learning experienced a critical incident on May 13, 2026 affecting UK Platform - Prod, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2026, 10:28 AM UTC
We are currently aware of issues with users accessing content across customer platforms. We have identified this to be an issue with legacy content items. Our teams are actively investigating the issue, and we hope to have an update within the hour
- identified May 13, 2026, 10:42 AM UTC
The issue has been identified and a fix implemented to correct the problem Our teams are currently checking to confirm the solution
- monitoring May 13, 2026, 10:53 AM UTC
A fix has been implemented and we are monitoring the results. Due to the nature of the root cause, it may take a few mintutes for the update to propagate out to all active user sessions. All checks have been made to ensure that the solution is now in place and content is now accessible. If you are still experiencing problems with specific content or users, please let our Support team know and we can investigate.
- resolved May 13, 2026, 12:23 PM UTC
This incident has been resolved.
- postmortem May 15, 2026, 10:55 AM UTC
For the root cause analysis please see: [https://thrivetribe.learn.link/content/6a06fa226956b2aaf3abc6e1](https://thrivetribe.learn.link/content/6a06fa226956b2aaf3abc6e1) Our apologies once again for the inconvenience, and thank you for your understanding.