Thrive Learning incident
Users incorrectly being added to assignments
Thrive Learning experienced a notice incident on July 8, 2025 affecting UK Platform - Prod, lasting 5h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2025, 02:18 PM UTC
We are currently investigating an issue where a subset of users have been incorrectly added to assignments. The incorrect assignments are currently reprocessing. We will provide an update once the issue has been fully resolved.
- monitoring Jul 08, 2025, 03:28 PM UTC
We are continuing to process the backlog of assignments. During this time, users may receive multiple email notifications as they are added to and removed from assignments. We appreciate your patience while this work is completed.
- resolved Jul 08, 2025, 08:01 PM UTC
The backlog of assignments has now finished processing. Spot checks indicate that the issue has been resolved. If you notice anything unusual or unexpected, please contact our support team for further assistance.
- postmortem Jul 09, 2025, 02:22 PM UTC
For the root cause analysis please see: [https://thrivetribe.learn.link/content/686f789b1544d44c4aa49d68](https://thrivetribe.learn.link/content/686f789b1544d44c4aa49d68) Our apologies once again for the inconvenience, and thank you for your understanding.