Thrive Learning experienced a critical incident on March 1, 2026 affecting MENA Platform - Prod and MENA Platform - Staging, lasting 2d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 01, 2026, 08:18 PM UTC
UAE environments are currently not loading. Users are seeing a loading screen and nothing else.
- investigating Mar 01, 2026, 09:13 PM UTC
Thrive Engineers have identified the problem and are investigating a potential solution.
- investigating Mar 01, 2026, 09:22 PM UTC
Thrive Engineers have identified the problem and are investigating a potential solution.
- identified Mar 01, 2026, 10:44 PM UTC
Our teams have restored some services and are continuing work to restore all services.
- identified Mar 01, 2026, 11:33 PM UTC
Our teams have restored some services and are continuing work to restore all services.
- identified Mar 02, 2026, 12:06 AM UTC
Thrive Engineers have identified that the issue is a result of reduced capacity in the region with our Third Party vendor as a result of an event at the data center. We are monitoring the situation and working with the vendor to restore remaining services.
- identified Mar 02, 2026, 09:32 AM UTC
Further events within our third party vendor's region have severely impacted the availability of sites within UAE. Our engineers are reviewing available solutions to restore services
- identified Mar 02, 2026, 11:05 AM UTC
We are contacting customers in the region to discuss the option of a manual failover to our EU infrastructure, where data sovereignty requirements allow.
- identified Mar 02, 2026, 01:20 PM UTC
We have been able to prepare backups for customers looking to failover to our EU infrastructure.
- identified Mar 03, 2026, 11:56 AM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 04, 2026, 11:45 AM UTC
Yesterday we completed failovers into the EU region for customers who elected this option. We continue to monitor the situation with our third party vendor and will provide an update when we are able to restore wider service in the region.