Thrive Learning experienced a major incident on September 11, 2025 affecting UK Platform - Prod, lasting 17h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2025, 02:31 PM UTC
We are currently aware of an issue with launching elearning content. Our teams are actively investigating this and working to find the best solution.
- identified Sep 11, 2025, 02:54 PM UTC
The cause of this issue has been identified and we're working to apply the appropriate fixes. We expect this to be within the next 30 minutes
- monitoring Sep 11, 2025, 03:32 PM UTC
A fix has been implemented and we are currently monitoring results across customer platforms.
- monitoring Sep 11, 2025, 03:38 PM UTC
The issue has been contained and content is launching as expected. If you are still seeing problems, clear your cache, logout and log back in.
- resolved Sep 12, 2025, 08:17 AM UTC
This issue has now been fully resolved. If you are experiencing any issues with elearning content, please reach out to our Support team
- postmortem Sep 16, 2025, 04:07 PM UTC
For the root cause analysis please see: [https://thrivetribe.learn.link/content/68c98a5872f19df58082638c](https://thrivetribe.learn.link/content/68c98a5872f19df58082638c) Our apologies once again for the inconvenience, and thank you for your understanding.