Thrive Learning experienced a minor incident on February 23, 2026 affecting UK Platform - Prod and MENA Platform - Prod and 1 more component, lasting 5h 53m. The incident has been resolved; the full update timeline is below.
Affected components
UK Platform - ProdMENA Platform - ProdUK Platform - StagingMENA Platform - Staging
Update timeline
- investigating Feb 23, 2026, 12:51 PM UTC
We have been made aware of an issue where Administrators are not able to update or create users via a CSV file. Teams are investigating the issue.
- monitoring Feb 23, 2026, 01:05 PM UTC
The issue preventing CSV uploads in Production Environments has been resolved. Our teams are continuing to monitor the situation to ensure stability.
- monitoring Feb 23, 2026, 01:23 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 23, 2026, 01:38 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 23, 2026, 06:45 PM UTC
The issue has been fully resolved and our monitoring shows no errors or sign of performance degradation.